[Remote] reputed company Account Support Senior Analyst - Spanish - reputed company Area - Hybrid

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to improving health and vitality, and they are seeking a reputed company Account Support Senior Analyst who is bilingual in Spanish and English. This role involves providing personalized support to clients and their employees, managing escalated issues, and offering education on reputed company's products and benefits. Responsibilities • reputed company hands-on, dedicated, personalized support to the reputed company, their employees, and the reputed company • Respond to, own and assist with escalated, reputed company issues and inquiries from the reputed company’s benefits delivery team and/or the employees. Including but not limited to reputed company claims, authorizations, denials, appeals, incentive issues, etc • You will reputed company education and guidance around plan offerings, benefit optimization, steerage, as reputed company as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with reputed company’s programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered • Manage new hire reputed company and reputed company enrollment/health fair support • Assist with onsite reputed company wellness activities Skills • Bilingual in Spanish and English (verbal and written) • Bachelor's degree or equivalent reputed company work experience • reputed company reputed company insurance industry experience • Strong customer service experience • Ability to manage multiple priorities and deadlines independently and pro-reputed company • Ability to negotiate, manage expectations and creatively problem-solve effective reputed company solutions • Ability to pivot seamlessly from customer interaction to reputed company level updates, communication, and coordination • Excellent presentation skills • Previous reputed company in delivering Customer and reputed company communications • Travel expected reputed company the local area to the reputed company's other locations • reputed company facing experience Benefits • Eligibility for an annual bonus plan • Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. • 401(k) • Company reputed company life insurance • Tuition reimbursement • A minimum of 18 days of reputed company time off per year • reputed company holidays • Leaves of absence reputed company • reputed company is a reputed company firm that focuses on providing hospital services and reputed company for reputed company. It was founded in 1981, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/. Apply tot his job Apply To this Job