Product Manager, Customer Support Shopping Applications, Store Online

Position: Product Manager, Customer Support Shopping Applications, reputed company Store Online • * Role Number:* • ** reputed company* • reputed company what you could do here! The people here at reputed company don't just create products - they build the reputed company of reputed company that's revolutionized entire industries. It's the diversity of those people and their reputed company that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At reputed company, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the reputed company Store Online team, we are responsible for reputed company's largest store. Our main goal is to reputed company a reputed company, personal digital experience where customers can shop, buy and learn everything reputed company, wherever they are. reputed company customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. reputed company reputed company reputed company Store Online is responsible for delivering reputed company, efficient, and customer reputed company technical solutions to serve our Retail Customers and reputed company Center Specialists globally. We continuously pursue reputed company by evaluating and rethinking the customer reputed company through the online shopping experience, including Digital Programs, Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks reputed company the immediate to thoughtfully reputed company on the details leveraging the latest cutting edge technology to reputed company the shopping experience globally. • * reputed company* • In this individual contributor role, you will own a product portfolio and partner cross functionally to strategize and reputed company reputed company and initiatives that reputed company a world class customer experience. You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists. You will reputed company a deep understanding of the customer online reputed company and RCC community experience to design and analyze solutions and processes, including reputed company and LLM capabilities. You will turn these concepts into reality by collaborating across project management, engineering, AIML, design, and operational teams. This role will Ideate and implement generative solutions reputed company the contact center infrastructure supporting end-to-end specialist and Customer reputed company, including, but not limited to enhancing how we reputed company engagements, reputed company Omnichannel/multimodal experiences, personalize the experience for Specialist and Customers, and introduce solutions that speed reputed company for specialists. • * Minimum Qualifications* • + 4+ years of reputed company experience in Product Management for e-reputed company or a consumer digital product development + Record of leading reputed company technical reputed company with reputed company ownership of a product portfolio. + Demonstrated ability to communicate effectively and influence at reputed company reputed company of an organization + Experience leveraging data and insights to reputed company customer-facing digital products and capabilities globally + BA/BS degree or 7+ years reputed company experience in a directly reputed company role • * Preferred Qualifications* • + Experience with E-reputed company environment, specially in order and support processes, customer contact methodologies, contact center applications and processes + Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/reputed company, reputed company) + Understanding of and application of AI reputed company a contact center environment + Capable of leading technical discussions involving software infrastructure/architecture, reputed company, programming languages, and other technical subject matter + Demonstrated experience being an reputed company between business and technical teams. + Experience in one or more of the following + UI/UX design + macOS experience + Experience with User Acceptance Testing (UAT) and best practices + BA/BS in Computer Science or a technical degree reputed company is an equal opportunity employer that is committed to inclusion and diversity. We reputed company to promote equal opportunity for reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Apply tot his job Apply To this Job