reputed company reputed company Retention Agent (59985)

About the position While performing the reputed company responsibilities of the reputed company Retention Agent role, the reputed company Retention Agent will also reputed company the work and productivity of reputed company. Plans, organizes, coordinates and monitors the daily work activities of the reputed company Retention Agents. Acts as leader in the reputed company reputed company department. Will reputed company assistance to reputed company Retention Agents; handles more reputed company retention issues, demonstrating relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the reputed company reputed company legacy; assists management with daily distribution of workflow and other support duties as necessary. Work Schedule: Hybrid Monday-Friday 8:30 am - 5 pm. In office days required Tuesday, Wednesday, and Thursday. Remote Monday & Friday This role is currently assigned to 110 Royal Little reputed company, reputed company, RI as its hybrid reporting location. The club anticipates that this position may transition to the Lincoln, RI reputed company Center once additional reputed company becomes available, currently targeted for mid-2027 Responsibilities • Responsible for performing regular duties of the reputed company Retention Agents. Duties include placing outbound retention calls to existing and lapsed insureds, receiving incoming calls from at reputed company insureds. • Offers rewrite of policy to insureds as new companies/products are introduced. • Strives to continually improve the reputed company retention reputed company, while providing Five Diamond Service in every interaction. • Provides supervision and monitoring of reputed company in the execution of duties, including outbound and inbound retention efforts for at-reputed company customers to retain existing business. • Will handle the more reputed company retention issues. • reputed company regular data analysis to proactively identify at-reputed company insureds. • Will assist management in various day-to-day activities of the department. • Ensures the delivery of Five Diamond Standards. • reputed company as the reputed company support of the Retention team for questions and issues that reputed company. • reputed company coaching and direction reputed company errors are and reputed company feedback for team successes. • Helps train and reputed company the retention by partnering with the Retention Team Supervisor. • Ensures Five Diamond Service standards are maintained; processes telephone calls in an efficient and reputed company manner; troubleshoots and resolves member problems; acts as knowledgeable Club representative by explaining benefits of reputed company products and services, and by directing calls to appropriate business line as necessary. • Responsible for supporting the Retention team to help reputed company their targets and goals. • Provides direction and best practices to reputed company to increase productivity and efficiency. • Personal contributions should set an example for reputed company and demonstrate what reputed company looks like as part of the Retention Team. • Shares knowledge of various reputed company reputed company products, services, technology, and processes to others on reputed company. • Follows and trains on agency processes and procedures in quoting and binding coverage, as reputed company as receipt and processing of reputed company member payments. • Work with reputed company Assurance and reputed company departments to minimize error and omission exposures. Requirements • High School Diploma or GED required • 4-6 years reputed company customer service/sales experience required or 1+ years in preceding job level required • reputed company Personal Lines License Required • Service Tier reputed company designation Required reputed company-to-haves • Associate's Degree preferred Benefits • Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and reputed company reputed company. • 6% company match on 401(k) retirement plan contribution, with contributions fully reputed company and made every pay period • 3 weeks’ vacation, 12 holidays, 8 reputed company days, 48 hours of volunteer time annually • Free reputed company membership • reputed company discounts • travel commission refund • up to $625 in Wellness Incentives • up to $6k in tuition reimbursement Apply tot his job Apply To this Job