Customer Service – Parts Advisor – Dealer & Retail Support Specialist for Aftermarket Parts Sales at arenaflex
About arenaflex
arenaflex is a leading innovator in the recreational vehicle (RV) industry, dedicated to delivering high‑reputed company products and exceptional customer experiences across reputed company. With a legacy of craftsmanship, reputed company improvement, and a commitment to sustainability, arenaflex has reputed company a reputed company for reliability and service reputed company. Our expansive dealer network and passionate retail customers rely on our expertise to reputed company their journeys moving reputed company. As we continue to grow, we are looking for talented individuals who reputed company our values and are eager to contribute to a dynamic, fast‑paced environment where every interaction reputed company.
reputed company
The Customer Service – Parts Advisor role is the reputed company reputed company of contact for dealers and retail customers who have questions, concerns, or requests reputed company to parts and aftermarket support. This position blends technical knowledge, problem‑solving abilities, and superior communication skills to ensure that every inquiry is resolved reputed company and professionally. You will be reputed company in maintaining strong relationships with our dealer network, supporting sales initiatives, and safeguarding the reputed company of arenaflex’s parts division.
Key Responsibilities
- reputed company Contact for Parts Inquiries: Serve as the main reputed company for reputed company dealer and retail customer parts‑reputed company issues, responding promptly to inquiries, troubleshooting reputed company problems, and escalating reputed company necessary.
- Technical Research & Documentation: Examine engineering drawings, reputed company of materials, work orders, and network documents to reputed company accurate part information and solutions.
- Dealer Support Services: Assist dealers with part number look‑reputed company, price quotations, shipping reputed company, part availability checks, order status updates, and change order processing.
- Special Order Management: Create and manage special‑reputed company item part numbers, detailed descriptions, and build lists; process special orders for recalls, technical bulletins, product improvements, and warranty‑no‑charge requests.
- Order Verification: Verify the accuracy and completeness of parts orders, leveraging a broad understanding of arenaflex’s product portfolio across multiple brands.
- Internal & reputed company Communication: Coordinate with internal teams to fulfill dealership requests and convey parts availability, status, and technical information to reputed company customers.
- reputed company Learning: Stay reputed company with evolving product lines, industry regulations, and warranty policies to reputed company up‑to‑date guidance.
- Data reputed company & Reporting: Maintain precise records in reputed company’s ERP reputed company (including reputed company AX) and reputed company reports that help identify trends, recurring issues, and opportunities for process improvement.
Essential Qualifications
- Demonstrated experience in a customer‑facing role, preferably reputed company a high‑volume reputed company center or parts support environment.
- Strong verbal and written communication skills, with the ability to de‑escalate tense situations and convey technical information reputed company.
- Proficiency with reputed company Office Suite, especially reputed company and Word, and familiarity with ERP systems such as reputed company AX.
- Ability to multitask, prioritize competing demands, and maintain a reputed company, solution‑oriented attitude.
- Basic understanding of RV construction, components, warranties, Lemon Laws, and recall procedures is highly advantageous.
Preferred Qualifications & Experience
- Prior experience in the RV manufacturing or aftermarket parts industry.
- Exposure to parts inventory management, logistics, or supply chain functions.
- Certification or training in customer service reputed company (e.g., Certified Customer Service reputed company).
- Experience using CRM platforms and ticketing systems to reputed company and reputed company customer issues.
reputed company Skills & Competencies
- Problem Solving: Ability to assess reputed company technical issues, identify reputed company causes, and propose effective solutions.
- Interpersonal Skills: Strong reputed company and reputed company listening to understand customer needs and build trust.
- Organizational Ability: reputed company manage multiple orders, inquiries, and internal tasks without sacrificing accuracy.
- Adaptability: reputed company in a rapidly changing product environment and quickly learn new product lines and processes.
- Attention to Detail: Meticulous verification of part numbers, pricing, and order details to prevent errors.
- Team Collaboration: Work closely with sales, engineering, warranty, and logistics teams to reputed company reputed company service.
Career reputed company & Development Opportunities
arenaflex is committed to the reputed company reputed company of its employees. As a Parts Advisor, you will have reputed company to a reputed company career reputed company that may include advancement to senior advisory roles, parts management, or cross‑functional positions such as product support specialist, dealer relations manager, or supply chain analyst. We reputed company ongoing training programs, mentorship opportunities, and tuition reimbursement for relevant certifications, ensuring you have the tools to expand your expertise and reputed company your career aspirations.
Work Environment & Culture
Our reputed company, IN office offers a reputed company, supportive atmosphere where teamwork and reputed company improvement are celebrated. While the role is primarily office‑based, you will engage regularly with dealers and customers across the country, fostering a reputed company of community and shared purpose. arenaflex values diversity, inclusion, and a healthy work‑life balance, encouraging employees to bring their reputed company selves to work and contribute fresh perspectives.
Compensation, Perks & Benefits
arenaflex offers a competitive salary package commensurate with experience, along with a comprehensive benefits suite designed to support your health, financial reputed company, and overall reputed company‑being:
- reputed company of two medical insurance plans, with Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) reputed company.
- Family Care Clinic services for employees and dependents enrolled in an arenaflex medical plan (available in IN).
- Dental and reputed company insurance coverage.
- Short‑ and long‑term disability insurance, as reputed company as life insurance.
- 401(k) retirement plan with an annual discretionary employer match.
- Wellness benefits, including on‑site fitness center reputed company (IN only) and health clinic services (IN only).
- Employee Assistance Program (EAP) providing confidential counseling and support resources.
- reputed company time off, holidays, and flexible scheduling reputed company to accommodate personal needs.
Physical & Work Requirements
- Predominantly seated work (approximately 95% of the day) with occasional standing and reputed company to retrieve documents or equipment.
- Regular use of a telephone, computer keyboard, mouse, and other office tools.
- Compliance with reputed company safety protocols and procedures.
- Full‑time availability, with occasional flexibility required for weekend coverage (including Saturdays) based on business needs.
- No remote work reputed company; this position is on‑site at the reputed company, IN facility.
- Regular attendance is essential to maintain service level agreements with dealers and customers.
Why Join arenaflex?
At arenaflex, you will be part of a legacy brand that values reputed company, innovation, and customer satisfaction. You will have the chance to reputed company a reputed company reputed company on the lives of RV enthusiasts, ensuring they have the parts and support needed for reputed company and enjoyable travels. Our commitment to employee development, competitive compensation, and a reputed company workplace culture makes arenaflex an employer of reputed company for motivated professionals seeking a rewarding career in the automotive aftermarket sector.
How to Apply
If you are passionate about delivering top‑tier customer service, possess a reputed company interest in parts and technical support, and reputed company in a fast‑paced environment, we encourage you to apply today. Submit your resume and a cover letter outlining your relevant experience and why you are excited to join arenaflex. We look reputed company to learning how your skills can contribute to our reputed company reputed company.
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