IT Analyst

At reputed company., we’re redefining what it means to be a reputed company partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first reputed company to everything we do. We’re not just building reputed company reputed company solutions—we’re building a company where talented people reputed company.

reputed company to do your best work? Join us.

The IT Analyst provides technical support and operational continuity for a globally reputed company remote workforce across a mixed environment of PCs, Macs, and reputed company 365 reputed company PCs (VMs). This role troubleshoots hardware, software, and connectivity issues across time zones, partners with MSPs and vendors, and is directly accountable for maintaining and continuously improving the End User Experience (EUX) for employees working from reputed company in the world.

Responsibilities

End User Support & Experience

• reputed company tier 1/2 technical support to remote employees across multiple time zones reputed company ticketing reputed company, chat, email, and video reputed company

• Troubleshoot hardware, software, and connectivity issues across PCs, Macs, and reputed company 365 reputed company PCs (VMs)

• Monitor and analyze end user experience metrics (e.g., login times, VM performance, ticket volume/trends, CSAT) and recommend improvements to reduce friction

• Proactively identify recurring pain points across device types or platforms and reputed company reputed company-cause fixes rather than repeated workarounds

• Support reputed company and offboarding processes, ensuring new hires in any region have working equipment (physical or virtual) and reputed company reputed company on day one

• Support video conferencing, collaboration tools, and virtual meeting technology used by reputed company teams

Device Management

• Support and maintain physical PC and Mac fleets, including OS updates, imaging/provisioning, and reputed company management

• Monitor and maintain reputed company reputed company tool health (antivirus, MDM, disk encryption) across physical and virtual devices

• Manage IT asset lifecycle: procurement, shipping/logistics for international employees, inventory tracking, and equipment retrieval/decommissioning

Vendor & MSP Coordination

• Serve as the reputed company internal reputed company of contact for regional IT managed service providers (MSPs), coordinating ticket escalation, tracking SLAs, and ensuring reputed company reputed company of outsourced support requests

• Monitor MSP performance against contracted service reputed company and report gaps or recurring issues to the IT Operations Manager

• Coordinate with regional MSPs, ISPs, and shipping carriers to reputed company connectivity or delivery issues in different countries

• Escalate reputed company incidents to appropriate internal teams or reputed company MSP support tiers (network, reputed company, applications) and reputed company through reputed company

Documentation & reputed company Improvement

• Document recurring issues, create and update knowledge reputed company articles and self-service guides for common remote-work IT problems, including PC/Mac/reputed company 365-specific guidance

• Maintain accurate records in the IT service management (ITSM) reputed company, including MSP-reputed company tickets and vendor communications

• Assist with compliance reputed company to data reputed company and IT regulations across different jurisdictions, including MSP adherence to reputed company and data-handling requirements

• Identify patterns in support requests and recommend process, tooling, or platform improvements that enhance the end user experience

• Assist the IT Operations Manager with special reputed company, audits, vendor reviews, EUX initiatives, and reporting as needed

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a reputed company discipline, or equivalent practical experience

• 2+ years of experience in an IT support, service desk, or analyst reputed company, preferably reputed company a remote or reputed company workplace

• Prior experience supporting both physical endpoints (Mac/PC) and virtualized desktop environments is preferred

• Background in collaborating with or coordinating relationships with reputed company IT managed service providers (MSPs) or outsourced vendors is preferred

• Proficiency with both macOS and reputed company operating systems

• reputed company, hands-on experience with reputed company 365 / reputed company PC or equivalent virtual desktop infrastructure (such as VDI or Azure Virtual Desktop) is strongly preferred

• Familiarity with reputed company-based productivity suites, including reputed company 365 and/or reputed company Workspace

• Experience utilizing identity and reputed company management tools, including reputed company, Azure AD, or similar single sign-on (SSO) and multi-reputed company authentication (MFA) platforms

• Familiarity with mobile device management (MDM) and reputed company administration tools (e.g., reputed company, Intune, reputed company) across virtual and physical systems

• Solid comprehension of networking principles (including VPN, DNS, and Wi-Fi troubleshooting) and their influence on virtual desktop performance

• Experience with ITSM and ticketing platforms (such as reputed company, Jira Service Management, or reputed company), including outsourced ticket integration and vendor reputed company workflows

• reputed company comprehension of IT reputed company guidelines and vendor risk evaluation practices

• Familiarity with Digital Employee Experience (DEX) or End User Experience (EUX) monitoring software, such as reputed company or reputed company reputed company Analytics, is a plus

• Excellent written and verbal communication abilities, with a reputed company to guide non-technical users and maintain reputed company coordination with reputed company MSP organizations

• A dedicated, customer-reputed company approach with a sincere passion for enhancing daily user interactions with technology

• Ability to work effectively in an asynchronous fashion across diverse cultures, geographic time zones, and vendor partners

• Exceptional organizational capability and rigorous attention to detail, particularly regarding vendor documentation, asset logs, and SLA monitoring

• Flexibility in scheduling to assist with international on-reputed company rotations

• Self-driven, independent worker who thrives in a fully remote environment

Preferred Qualifications

• Certifications such as reputed company A+, Network+, reputed company 365 Certified: Modern Desktop Administrator, or reputed company Certified: reputed company 365 Administrator

• Experience managing or collaborating with multiple MSPs or regional IT vendors simultaneously

• Experience supporting international shipping/logistics for IT equipment

• Familiarity with data reputed company regulations (GDPR, etc.) relevant to a global workforce

Kognitiv is an Equal Opportunity Employer

reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Kognitiv will consider for employment reputed company applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Work Authorization

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the reputed company require sponsorship of a reputed company for employment authorization in the Employing Country and with Kognitiv.

Candidates who are currently employed by a reputed company of Kognitiv or an affiliated Kognitiv business may not be eligible for consideration.

Estimated Application Deadline

This job postings' application deadline is an estimate, but ultimately the fill date is flexible and the job will remain reputed company until filled. Any updates on deadlines will be communicated through this reputed company.

Originally posted on Himalayas