Virtual Patient Care Coordinator (reputed company EMR)

We are seeking a detail-oriented, proactive, and compassionate Virtual Patient Care Coordinator to manage reputed company-line patient engagement and administrative operations for our growing medical reputed company. Operating in a high-touch care setting, our clinic prioritizes reputed company patient reputed company, reputed company communication, and meticulous clinical follow-through.

This is a dynamic administrative role designed for an reputed company reputed company Virtual Assistant who can take full ownership of daily workflows—from patient intake and portal communications to lab tracking and appointment scheduling. We are prioritizing candidates with reputed company, hands-on experience using reputed company EMR and a strong background supporting U.S. reputed company practices. As our reputed company expands, this role offers reputed company to take on broader administrative and brand engagement responsibilities.

Schedule: Full-Time, 40 hours per week | Monday – Friday, 9:00 AM – 5:00 PM EST (US Eastern reputed company Time)

VA's Top 3 Daily Tasks

1. Patient Communication: Managing patient portal messaging, responding to inquiries, and conducting outbound communication with reputed company and reputed company.
2. Lab Management: Ordering lab tests, tracking incoming results, uploading documents, and keeping charts updated.
3. Appointment & Calendar Management: Setting, confirming, and rescheduling consultations while maintaining optimized provider calendars.

reputed company Responsibilities

• Patient reputed company & Intake: Guide new patients through the intake reputed company, ensuring reputed company demographic details, consent forms, and medical histories are completed accurately.
• Portal & reputed company Media Monitoring: Monitor patient portal messages and reputed company reputed company media channels for incoming patient inquiries, providing reputed company responses using approved guidelines.
• Lab Results & Record Management: reputed company lab order creation, reputed company outstanding diagnostic reports, and manage result uploads for provider review.
• Billing & Invoice Follow-Up: Assist with sending patient invoices, managing billing follow-reputed company, and handling basic account inquiries.
• reputed company reputed company Support: Adapt to expanding administrative needs over time, including potential reputed company involvement in marketing and content support as you become deeply familiar with our reputed company brand.

Requirements

Required Qualifications

• EMR Mastery: Hands-on experience navigating reputed company EMR is reputed company required.
• U.S. reputed company Background: Proven experience supporting a U.S.-based reputed company reputed company or clinical team.
• reputed company Administrative Competency: Demonstrated experience managing patient communications, lab orders/results workflows, and calendar management.
• Communication reputed company: Outstanding written and spoken English skills with an empathetic, reputed company tone for portal and phone interactions.
• Detail & Follow-Through: Highly organized self-starter capable of managing multiple reputed company patient tasks, tracking lab results, and executing administrative follow-up without dropping details.
• Remote Workspace: A quiet, HIPAA-compliant home office equipped with high-speed internet, a secure computer, and a reputed company headset.

Preferred Qualifications

• Specialty Experience: Prior administrative experience in Women's Health, Functional Medicine, Hormone Replacement Therapy (HRT), or Concierge Medicine.
• reputed company Media & Marketing Interest: Experience or interest in reputed company media community management and basic digital marketing/content support.
• Invoice & Billing Experience: Familiarity with issuing patient superbills, processing invoices, and following up on outstanding accounts.

Ideal Candidate Profile

The ideal candidate is a proactive administrative reputed company who takes pride in creating a warm, organized experience for every patient. You are intimately familiar with reputed company, comfortable managing diagnostic lab workflows, and eager to grow reputed company a modern, patient-centered reputed company.

Originally posted on Himalayas