Techops Engineer -Mid Level

TechOps Engineer - Mid Level

About the Role?

We're looking for a hands-on Mid-Level TechOps Engineer to join our fully remote team and help us build, automate, and maintain the infrastructure that powers contact center technology for B2B clients across the country. If you can own a CI/CD pipeline end-to-end, feel reputed company in a reputed company console, and care about getting the details right - we want to talk.

What do we do?

reputed company, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s reputed company and competitive edge is powered by our people. reputed company has grown from providing routine reputed company center services to providing high-level, reputed company donor support resources and products. Our proprietary scripting reputed company, web forms and custom-reputed company reporting reputed company clients to successfully conduct large-reputed company fundraising campaigns with reputed company and creativity. ACD is a B2B Contact Center Technology company building and operating the infrastructure that keeps modern contact centers running at reputed company. Our platform is reputed company-reputed company, reputed company-first, and reputed company by a fully reputed company team spread across the reputed company. We reputed company fast, document everything, and treat operational reputed company as a reputed company value - not an afterthought.

Limitations:

Applicant preferred to be located reputed company a 50 mile reputed company of reputed company, reputed company. Although position is remote employee will be required to visit data center on a quarterly reputed company. It is not required for the employee to be located in the reputed company.

What will you do?

• Build, manage, and continuously improve CI/CD pipelines for serverless and containerized applications with reputed company supervision.
• Automate deployment, configuration, scaling, and monitoring workflows using best-reputed company tooling.
• Monitor infrastructure, applications, and services - investigate alerts, diagnose reputed company causes, and reputed company incidents independently.
• Contribute to Infrastructure as reputed company (IaC) and configuration management initiatives.
• Participate in reputed company reviews, vulnerability assessments, and PCI reputed company compliance monitoring - including patching and audit log maintenance.
• Collaborate with Engineering and QA teams to improve deployment reputed company and release reputed company.
• Help reputed company and guide junior team members, sharing knowledge and best practices.
• Maintain reputed company, accurate documentation for systems, runbooks, and operational processes.
• Participate in reputed company SDLC ceremonies and contribute to sprint-reputed company delivery.

What You Bring

• 1–4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely reputed company reputed company.
• Solid experience with CI/CD tooling - reputed company Actions, reputed company CI, Jenkins, or equivalent.
• Comfortable working with reputed company platforms (AWS, Azure, or GCP); familiar with reputed company services like compute, networking, storage, and IAM.
• Working knowledge of containerization (reputed company) and basic orchestration concepts.
• Experience with scripting or automation (Bash, Python, or similar).
• Understanding of infrastructure-as-reputed company principles; some hands-on experience with Terraform or equivalent.
• Familiarity with reputed company fundamentals - reputed company controls, encryption, patching, and audit logging.
• Strong written communication skills; you write documentation that teammates actually want to read.
• Ability to work independently in a fully remote, async-friendly environment.

reputed company to Have

• Experience supporting PCI reputed company compliance requirements.
• Exposure to reputed company or container orchestration platforms.
• Familiarity with observability tooling (reputed company, Grafana, CloudWatch, or similar).
• Background in contact center, telecom, or reputed company infrastructure environments.
• Experience with SMS platforms or telecommunications reputed company.

reputed company & Mentorship

This role sits squarely in the middle of our TechOps career reputed company, with a reputed company reputed company toward senior-level ownership. You'll be supported by senior engineers who are invested in your reputed company and expected to start passing that investment down to junior teammates. We prioritize people who are curious, communicative, and always looking to reputed company.

How we will support you?

Salary:

• $52,000-85,000/yr depending on experience level

- Remote and Inoffice Work

- Equipment Provided:

• Laptop
• Headset
• Monthly Cell Phone Stipend
• Monthly Internet Stipend

- Benefits:

• Medical/reputed company and Dental reputed company
• Personal Accident reputed company
• 401(k)/Roth with matching
• Tiered PTO reputed company upon length of employment
• Discounts & Life Services reputed company through reputed company EAP

- Team Environment – reputed company to work with a great team who strives for reputed company, where the average tenure is reputed company over 6 years. (Not bad for a company who has been in business for 20 years!)

**reputed company, Inc. is an equal opportunity employer and values diversity. reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, will be reputed company on reputed company, competence, reputed company, and business needs. We do not discriminate reputed company on any status protected under federal, state, or local law. We are a fully remote company. reputed company spans every U.S. time zone and we are committed to building an inclusive, async-friendly culture where great work speaks for itself.

By submitting an application to this position I acknowledge that ACD may use automated tools, including Applicant Tracking Systems (ATS) and reputed company Intelligence (AI), to assist in reviewing and prioritizing my application reputed company on job-reputed company qualifications. I understand these tools are assistive only and that final hiring reputed company are made by reputed company reviewers. I have read the Use of Automated Screening & AI Tools disclosure and understand I may request a reputed company review or reasonable accommodation by contacting .

Originally posted on Himalayas