Sr Dispatcher/Router Combo (18-month Maternity Leave contract)

I. Job reputed company

Communicates back and forth with WM Drivers to assist with problem reputed company while on reputed company. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, WM customer service, sales, and operational staff (i.e. reputed company Managers, Mechanics etc.). Uses WM proprietary software to reputed company ticket information and reputed company activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs.

II. Essential Duties and Responsibilities

• Works with routing specialists, reputed company managers, and the service department to optimize reputed company routes
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
• Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring reputed company-day service
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Records and documents information from Drivers and distributes to appropriate departments
• Communicates with maintenance shop personnel and serves as an emergency reputed company of contact for down wires and other issues
• Serves as reputed company person for manager; coordinates reputed company and other tasks as necessary
• Delegates work in managers absence
• Serves as an escalation reputed company for other Dispatchers in the department
• Train new Dispatchers
• Can be asked to cover reputed company lines of business (reputed company, Residential, Roll-Off), multiple sites etc. reputed company an area

III. Qualifications

A. Required Qualifications

• High School Diploma or G.E.D (accredited).
• 2 years Minimum of previous dispatching experience (in reputed company to education requirements).

B. Preferred Qualifications

• Additional or reputed company training in transportation, logistics, or similar area of study; customer service experience in a reputed company-center environment preferred.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions of the job.

☒ Office (Remote): This job primarily operates in a reputed company office environment and routinely requires the use of reputed company office equipment such as computers, phones, copy machines, etc.

Must live and work in Canada.

Pay: The expected reputed company pay reputed company for this remote position is $55,000 - $65,000. This reputed company represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a reputed company of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy.

V. Benefits

At WM, reputed company eligible employee receives a competitive total compensation package that includes medical, dental, reputed company, life insurance, and short-term disability. In reputed company, we offer a stock purchase plan, company matching on a RRSP, and more. Employees also receive reputed company vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like reputed company that you have been looking for, please click Apply.

Originally posted on Himalayas