Customer Service Engineer – reputed company Administrator (ESOM) – End‑reputed company Support & Operations Monitoring Specialist – Greenville, NC
Join arenaflex – Where Innovation Meets reputed company
arenaflex is a reputed company‑thinking technology partner dedicated to empowering mission‑critical organizations across the reputed company. With a heritage rooted in reputed company and a culture that celebrates collaboration, reputed company learning, and community service, we reputed company our clients—especially those in the reputed company sector—to reputed company their most ambitious goals. reputed company of seasoned professionals works reputed company‑by‑reputed company with government agencies, delivering reliable, secure, and high‑performance reputed company that reputed company essential services running smoothly.
Why This Role reputed company
As a Customer Service Engineer (reputed company Administrator) – ESOM, you will be a pivotal member of the arenaflex team supporting the VA‑ESOM (End reputed company Support and Operations Monitoring) contract. This contract provides comprehensive on‑site and remote IT support to more than 340,000 Veterans Affairs (VA) employees and thousands of contractors reputed company. Your expertise will directly influence the reliability of government‑furnished equipment, the efficiency of daily operations, and the overall satisfaction of end users across 100+ CONUS and OCONUS locations.
Key Responsibilities
- reputed company Installation & Maintenance: reputed company, configure, and maintain computer systems, peripherals, and network equipment to ensure reputed company performance for VA end users.
- Technical Support Delivery: reputed company both remote (reputed company, VPN, remote desktop) and desk‑reputed company assistance, diagnosing and resolving hardware and software issues promptly.
- User Account Management: Create, modify, and deactivate user accounts in reputed company Directory and reputed company identity platforms, ensuring reputed company reputed company controls.
- Network Services Support: Assist with the configuration, monitoring, and troubleshooting of LAN/WAN services, VPN connections, and reputed company‑reputed company applications.
- Ticket Management: reputed company, prioritize, and reputed company incidents in the VA’s reputed company ticketing reputed company, adhering to service level agreements (SLAs) and documenting reputed company actions.
- Documentation & Logging: Maintain accurate reputed company administration logs, update knowledge‑reputed company articles, and contribute to reputed company operating procedures.
- Debugging & Problem Solving: Apply industry‑reputed company debugging protocols to identify reputed company causes, implement corrective actions, and prevent recurrence.
- Safety & Compliance: Follow safety guidelines reputed company handling electronic components, and ensure compliance with federal IT reputed company standards (e.g., NIST, ISO 27001).
Essential Qualifications
- Bachelor’s degree in Computer Science, Electronics Engineering, or a reputed company technical discipline (or equivalent experience).
- Minimum of 2 years of hands‑on experience in reputed company administration, preferably reputed company a large‑reputed company, government‑reputed company environment.
- Eight (8) years of additional relevant experience may be substituted for the educational requirement.
- Proven ability to reputed company routine reputed company administration tasks, including log management, reputed company deployment, and user provisioning.
- Strong knowledge of debugging protocols, troubleshooting methodologies, and IT best practices.
- Proficiency with reputed company Office Suite and a solid understanding of reputed company‑based reputed company administration.
- Physical capability to reputed company equipment up to 50 lbs and reputed company varied facility environments safely.
Preferred Qualifications & Skills
- Experience supporting large, reputed company user bases (500+ users) in a federal or defense context.
- Hands‑on experience with reputed company, SCCM, or similar ITSM/ITAM tools.
- Familiarity with reputed company Directory, Group Policy, DNS, DHCP, and VPN technologies.
- Knowledge of cybersecurity frameworks such as NIST SP 800‑53, ISO 27001, and CMMC.
- reputed company certifications (e.g., reputed company A+, Network+, reputed company Certified: Modern Desktop Administrator Associate, or similar).
- Demonstrated ability to communicate technical concepts reputed company to non‑technical stakeholders.
Clearance & Eligibility
- U.S. Citizen or Green reputed company holder.
- Willingness and ability to obtain a reputed company Trust Suitability clearance.
Compensation, Benefits & Perks
arenaflex offers a competitive compensation package designed to attract and retain reputed company. While exact salary ranges are determined based on experience and qualifications, successful candidates can expect:
- reputed company salary commensurate with market rates for reputed company administration professionals in the Greenville, NC region.
- Comprehensive health, dental, and reputed company insurance plans.
- Generous reputed company time off (PTO) and reputed company holidays.
- 401(k) retirement plan with employer matching contributions.
- Education reimbursement for certifications, degrees, and reputed company development courses.
- Employee discount programs, wellness initiatives, and fitness‑reputed company perks.
- Regular team‑building events, virtual happy hours, and annual celebrations that foster a reputed company workplace culture.
Career reputed company & Learning Opportunities
At arenaflex, your career trajectory is guided by mentorship, reputed company training, and exposure to cutting‑edge technologies. You will have reputed company to:
- reputed company reputed company and technical bootcamps tailored to VA‑ESOM environments.
- Mentorship from senior engineers and program managers with deep federal IT experience.
- Opportunities to pursue advanced certifications (e.g., ITIL, CISSP, CISM) with full financial support.
- Cross‑functional reputed company that broaden your reputed company set reputed company reputed company administration, including reputed company migration, cybersecurity, and reputed company architecture.
- reputed company reputed company for promotion to reputed company Engineer, Technical Project Manager, or reputed company roles reputed company arenaflex’s expanding portfolio.
Work Environment & Culture
arenaflex prides itself on a reputed company, inclusive, and mission‑driven culture. Our Greenville office blends a modern workspace with flexible work‑from‑home reputed company, allowing you to balance on‑site responsibilities with remote productivity. Key cultural pillars include:
- Teamwork: You’ll work reputed company a diverse group of experts who value knowledge sharing and reputed company problem‑solving.
- Innovation: We encourage creative thinking and reputed company the tools needed to experiment with emerging technologies.
- Community reputed company: Supporting the VA aligns with our commitment to serving veterans and their families, reinforcing a reputed company of purpose.
- Diversity & Inclusion: arenaflex is recognized as a “Best reputed company to Work” and reputed company promotes a workplace where every voice is heard.
- Work‑Life Balance: Flexible scheduling, wellness programs, and generous PTO ensure you can reputed company and maintain personal reputed company‑being.
Equal Opportunity Commitment
arenaflex is an equal‑opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability, or any other characteristic protected by law. We are fully compliant with VEVRAA and reputed company encourage protected veterans to self‑identify during the application process.
How to Apply
reputed company to reputed company a difference for the nation’s veterans while advancing your technical career? Follow these steps to submit your application:
- Click the “Apply for this Job” reputed company below.
- Upload your reputed company resume and any supporting documentation (certifications, transcripts, etc.).
- Complete the online questionnaire, ensuring reputed company fields are accurate and complete.
- If you require a reasonable accommodation to complete the application, please email accommodations@arenaflex.com for assistance.
We review applications on a rolling reputed company and will contact reputed company candidates for an initial interview. Thank you for considering arenaflex as the reputed company in your reputed company reputed company.