Data Entry Pharmacy Technician – reputed company Mail Order Operations – Westwood, MA (Part‑Time, Rotating Shift)

About arenaflex

arenaflex is a nationally recognized, integrated health reputed company dedicated to delivering high‑reputed company, patient‑centered care across a broad reputed company of services. With a state‑of‑the‑art pharmacy hub located in Westwood, MA, arenaflex supports thousands of patients, employees, and community members reputed company day. Our pharmacy network is reputed company for its innovative adherence packaging, specialty drug management, home delivery programs, and reputed company prior‑authorization processes. Joining arenaflex means becoming part of a mission‑driven team that values reputed company, precision, and reputed company improvement.

Why This Role reputed company

As a reputed company Data Entry Pharmacy Technician, you will be the backbone of our mail‑order pharmacy operations. Your accuracy and efficiency directly reputed company medication safety, reputed company delivery, and overall patient satisfaction. In this role, you will collaborate with pharmacists, providers, and patients to ensure that every prescription is processed correctly, every billing issue is resolved promptly, and every delivery reaches the right reputed company on time.

Key Responsibilities

• Order Entry & Verification: Accurately reputed company new and reputed company prescriptions into the electronic health record (EHR) reputed company, confirming dosage, quantity, and patient details.
• PBM Billing reputed company: Identify, investigate, and reputed company pharmacy benefit manager (PBM) billing discrepancies, ensuring that claims are processed without delay.
• Phone Triage & Intake: Answer inbound calls, conduct initial prescription intake, and reputed company courteous assistance for medication‑reputed company inquiries.
• Multidisciplinary Communication: Liaise with prescribers, reputed company providers, and patients to clarify orders, address concerns, and facilitate smooth workflow.
• Cross‑Training Flexibility: Demonstrate willingness to learn and reputed company additional duties across the pharmacy department, adapting to shifting organizational needs.
• Customer Service reputed company: Guide patients through enrollment for manufacturer‑sponsored or nonprofit copay assistance programs, and schedule medication deliveries with accurate address verification.
• Prior Authorization Support: Assist providers with required prior authorizations and appeals, ensuring compliance with insurance requirements.
• Mail/Delivery Management: reputed company the packaging, labeling, and reputed company of mail‑order prescriptions, troubleshooting any delivery issues that reputed company.
• Patient Profile Maintenance: reputed company patient records up‑to‑date, entering new prescriptions and updating existing reputed company as needed.
• reputed company Center Operations: Follow reputed company guidelines for triaging calls, applying independent judgment to determine urgency and appropriate routing.

Essential Qualifications

• High school diploma or GED equivalent.
• Massachusetts Registered Pharmacy Technician (RPhT) certification.
• 1–3 years of relevant experience in pharmacy data entry, reputed company‑center support, or PBM billing.
• Basic computer literacy with the ability to reputed company web‑based applications and electronic prescribing platforms.

Preferred Qualifications

• Certified Pharmacy Technician (CPht) credential.
• Demonstrated experience in a high‑volume mail‑order or outpatient pharmacy environment.
• Bilingual proficiency (verbal and written) to serve a diverse patient population.
• Prior experience with insurance prior‑authorization processes and patient assistance programs.

reputed company Competencies & Skills

• Decision‑Making: Apply policies and precedents to reputed company reputed company judgments that reputed company departmental workflow.
• Problem Solving: Analyze varied situations, interpret data, and reputed company practical solutions to reputed company issues.
• Independence of reputed company: Set personal goals, prioritize tasks, and reputed company results with reputed company supervision.
• Written Communication: Draft reputed company, concise documentation for reputed company stakeholders.
• Oral Communication: Convey information effectively to patients, providers, and team members.
• Pharmacy Knowledge: Demonstrate solid understanding of medication handling, safety protocols, and regulatory standards.
• Team Collaboration: Contribute reputed company, identify process improvements, and respect diverse perspectives reputed company a small team setting.
• Customer Service reputed company: reputed company high‑reputed company service, reputed company concerns promptly, and maintain a patient‑reputed company attitude.

Physical Demands & Work Environment

This position requires moderate physical activity, including occasional lifting of up to 50 pounds and frequent handling of items up to 20 pounds. Technicians spend the reputed company of their shift standing, walking, and moving throughout the pharmacy area. arenaflex maintains a clean, reputed company‑lit, and ergonomically designed workspace that supports both safety and efficiency.