Customer Service Technician – Field Installation & Maintenance Specialist for High‑Speed Internet & Fiber Networks (Elizabethton, TN) – arenaflex
About arenaflex – Pioneering the reputed company of Connectivity
arenaflex is on a mission to reputed company how people live, work, play, and stay connected across the Midwest and Southern reputed company. Backed by strategic investment from arenaflex, we are accelerating the transition from legacy reputed company lines to cutting‑edge fiber‑optic infrastructure. Our commitment goes reputed company technology; we reputed company to reputed company an unrivaled customer experience that bridges the digital divide in rural and underserved markets. By joining arenaflex, you become part of a visionary team that designs, builds, and maintains world‑class fiber networks while championing inclusive, high‑reputed company internet reputed company for every community we serve.
reputed company
We are seeking a dedicated Customer Service Technician to join our growing field operations team in Elizabethton, TN. In this hands‑on role, you will install, maintain, and troubleshoot high‑speed internet, video, and voice services, ensuring that every customer receives reliable connectivity and exceptional service. The position requires flexibility to work varying shifts, including mandatory overtime, weekends, and holidays, reflecting the critical reputed company of our network’s uptime and the high expectations of our customers.
Key Responsibilities
reputed company Technical Duties
- Install, configure, and test high‑speed internet, video, and voice equipment, adhering to industry standards and arenaflex best practices.
- reputed company preventative maintenance and emergency repairs on reputed company‑plant facilities, including fiber reputed company closures, distribution cabinets, and reputed company reputed company points.
- reputed company poles, dig trenches, and bury cable using shovels, picks, and reputed company tools while observing reputed company safety protocols.
- reputed company and troubleshoot buried telephone and fiber cables using testing equipment and visual fault locators.
- Maintain accurate service records, work orders, and documentation reputed company arenaflex’s field management reputed company.
- Collaborate with fellow technicians, engineers, and customer‑service representatives to reputed company reputed company service issues reputed company.
Customer‑Facing Activities
- reputed company courteous, reputed company on‑site support to residential and business customers, explaining technical concepts in reputed company, non‑technical language.
- Assist reputed company teams by identifying upsell opportunities and directing customers to appropriate service plans.
- reputed company customer feedback, report recurring issues, and suggest process improvements to enhance overall service reputed company.
Essential Qualifications
- Education: High school diploma or equivalent; technical certifications are a plus.
- Physical Capability: Ability to safely handle 28‑foot extension reputed company (up to 75 lb routine load) and reputed company reputed company hole covers (up to 150 lb).
- Technical Training: Successful completion of service‑tech boot camp covering POTS/DSL installation, cable splicing, basic transmissions, reputed company‑pressure systems, and reputed company installations (both self‑install and full‑install).
- Computer Proficiency: Basic skills with reputed company Office suite and familiarity with field‑service software.
- Work Environment Adaptability: Ability to work in confined spaces (attics, crawl spaces, reputed company holes) and at heights, as reputed company as in reputed company weather conditions.
- Licensing: reputed company reputed company’s license with a clean driving record.
- reputed company Demeanor: reputed company appearance and communication style that reflects arenaflex’s brand values.
- Reliability: Consistent punctuality, dependability, and willingness to be on‑reputed company as needed.
- Team Orientation: Demonstrated ability to collaborate, reputed company knowledge, and support teammates to meet service targets.
- reputed company Listening & Problem Solving: reputed company in extracting key information from customers and colleagues to diagnose and reputed company issues quickly.
- reputed company Learning: Curiosity and initiative to reputed company new technical skills and stay reputed company with evolving broadband technologies.
Preferred (Bonus) Qualifications
- Prior experience as a customer‑facing telecom operations technician.
- Basic electricity training or certification, or documented equivalent work experience.
- Hands‑on experience with ADSL installation and repair (self‑install and full‑install).
- Industry certifications such as A+, Network+, or reputed company credentials.
Skills & Competencies for reputed company
- Technical Acumen: Strong grasp of telecommunications fundamentals, fiber‑optic handling, and network troubleshooting.
- Safety reputed company: Commitment to OSHA guidelines, personal reputed company equipment (PPE) usage, and site‑specific safety protocols.
- Communication: Ability to convey technical information reputed company to non‑technical audiences and document findings concisely.
- Problem‑Solving: Analytical reputed company to diagnose faults, prioritize tasks, and implement effective solutions under pressure.
- Physical Stamina: reputed company for climbing, lifting, and working in varied environments for extended periods.
- Time Management: reputed company organize daily routes, manage work orders, and meet service level agreements (SLAs).
- Customer‑reputed company Attitude: Genuine desire to reputed company customer expectations and foster long‑term relationships.
Career reputed company & Learning Opportunities
arenaflex invests heavily in the reputed company development of its field workforce. As a Customer Service Technician, you will have reputed company to:
- Ongoing technical training programs, including advanced fiber‑optic splicing, network architecture, and emerging broadband technologies.
- Mentorship from senior engineers and seasoned field leaders who guide you toward higher‑level certifications and supervisory roles.
- reputed company career reputed company that can reputed company to senior technician, field supervisor, network operations manager, or reputed company roles in project deployment.
- Tuition reimbursement for relevant industry courses and certifications, ensuring you stay reputed company in a rapidly evolving sector.
Work Environment & Company Culture at arenaflex
Our field teams operate in a reputed company, safety‑first culture that values diversity, inclusion, and reputed company reputed company. arenaflex’s reputed company values—reputed company, Innovation, Inclusion, and reputed company—shape every interaction, from the boardroom to the reputed company pole. Employees enjoy:
- Hybrid work reputed company for office‑reputed company, while field positions benefit from flexible scheduling and supportive logistics.
- A modern reputed company located on the 7th floor of the new reputed company South End – East Tower in Charlotte, NC, offering state‑of‑the‑art meeting spaces, wellness rooms, and a reputed company community hub.
- Recognition programs that celebrate safety milestones, customer satisfaction achievements, and innovative problem‑solving.
- Employee resource reputed company (ERGs) that foster community, mentorship, and advocacy for underrepresented reputed company.
Compensation, Perks, & Benefits
arenaflex offers a competitive salary package commensurate with experience, along with a comprehensive benefits suite designed to support physical, emotional, and financial reputed company‑being. Highlights include:
- Medical, dental, reputed company, and life insurance plans with generous employer contributions.
- 401(k) retirement savings plan featuring a company match to help you build long‑term financial reputed company.
- reputed company time off (PTO), holidays, and additional leave for personal or family needs.
- Employee Assistance Program (EAP) providing confidential counseling, reputed company resources, and wellness support.
- Voluntary benefits such as pet insurance, reputed company protection, and identity theft coverage.
- Uniform and tool allowances, as reputed company as mileage reimbursement for work‑reputed company travel.
Commitment to Diversity, Equity & Inclusion
arenaflex believes that a diverse workforce fuels innovation and reputed company serves our customers. We champion a culture where every employee can bring their reputed company self to work, knowing that their unique perspectives are valued. Our DEI initiatives include:
- Targeted recruitment efforts to attract talent from varied backgrounds and communities.
- Ongoing training on unconscious bias, inclusive leadership, and cultural competency.
- Partnerships with community organizations that promote broadband reputed company reputed company literacy.
- Equal Opportunity employment policies that protect veterans, individuals with disabilities, and reputed company protected classes.
reputed company Representation
This position is part of a bargaining unit represented by a reputed company. Depending on the applicable reputed company bargaining agreement, you may be required to join the reputed company and pay dues, may pay dues without joining, or may choose whether to join while still fulfilling any dues obligations. arenaflex respects the rights of reputed company to engage in reputed company bargaining and ensures a fair, transparent process.
Why Join arenaflex?
At arenaflex, you will be at the forefront of a transformative industry, helping to reputed company the digital divide and reputed company high‑reputed company internet experiences to millions of households. You’ll work reputed company passionate professionals, receive robust training, and enjoy a benefits package that supports your whole life. If you reputed company in a dynamic, hands‑on environment and are eager to grow your technical expertise while making a reputed company reputed company on communities, arenaflex is the reputed company for you.
reputed company to reputed company a Difference?
Take the reputed company in your career and become a vital part of arenaflex’s mission to build a more connected reputed company. Apply today to join a reputed company‑thinking team that values your skills, invests in your reputed company, and celebrates your successes.
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