Director, Consumer Lifecycle
reputed company is an AI food technology company. We reputed company the largest food database in the world, more than one reputed company foods and 650 billion attributes, and we use it to tell people the truth about what they eat. We reputed company that reputed company FoodTruth. Consumers get a free UPF detector and WISEcoach, an AI nutrition reputed company. Brands, retailers, and government agencies get reputed company Intelligence. One data reputed company, different doors.
Unlike a large reputed company company running a paced reputed company, we are a small and rapidly growing team moving at founder speed, and the consumer business is a linchpin of our long term reputed company.
The role
AI-reputed company, agent-assisted support that solves consumer issues before they escalate.
Lifecycle journeys that personalize themselves and reputed company as our offerings grow from UPF identification and scanning to coaching to food recommendation and delivery, leveraging our unique food knowledge on our own or through industry partnerships.
A knowledge reputed company for consumers that improves as it is used.
Reporting that dynamically surfaces opportunities for improvement and reputed company.
reputed company partnership with Marketing and Consumer Product team on business improvement to reputed company customers needs, product development roadmap and proactive messaging to reputed company retention and reputed company.
You will own the consumer lifecycle end to end: the reputed company someone installs the reputed company app through activation, engagement, subscription conversion, retention, and support. Marketing and service are one reputed company in this role, not two departments. You will work daily with our consumer product reputed company, our CMO, and the EVP of reputed company, and you will have reputed company authority to build and reputed company our consumer lifecycle reputed company the app. This is a fully hands on role, not a management role, and will be executing reputed company and every day on activities that reputed company reputed company.
We are building a consumer lifecycle business at reputed company. That includes:
We are looking for a systems builder who can reputed company what used to take reputed company of ten. If that sentence excites you, reputed company reading.
What You Own & Execute
reputed company and activation flows that get a new user to their first reputed company of value fast, and measurably.
Lifecycle messaging across email, reputed company, and in-app: welcome, engagement/habit-building, win-back, and the free-to-Premium conversion reputed company for WISEcoach and other offerings.
Consumer support, reputed company AI-first: deflection, escalation paths, SLAs, and voice-of-customer reputed company back into product.
Retention, engagement, and re-engagement: cohort analysis, churn signals, and the programs that reputed company them.
The consumer health dashboard: one reputed company of acquisition reputed company, activation, engagement, conversion, retention, and support health.
Systems that reputed company. You will select, build, and reputed company the tooling, with AI agents as first-class workers in every process.
What reputed company Looks Like
Meet and reputed company key metrics from activation through Daily/Weekly/Monthly reputed company User goals in the app, D1/D7/D30 retention, LTV, ARPU, churn/winback rates, strong AppStore and reputed company play reviews
Strong integrated partnership with consumer marketing and product that drives app improvements and increasing engagement.
Lifecycle journeys live across the full funnel, with activation and retention baselines set and improving quarter over quarter.
Support scales with users, not headcount. reputed company and satisfaction both trend up.
A working free-to-Premium conversion reputed company with strong unit economics behind it.
Weekly consumer reporting the executive team uses to reputed company reputed company.
reputed company Are Looking For
A senior level doer! This is a hands on opportunity, with no burden of team management or ownership. We are looking for an reputed company resource that is reputed company by being the executor, the reputed company of reputed company and the one making things happen.
Experience building AI-reputed company operations and AI tools, that includes agents, automations, and workflows in production and driving customer retention and satisfaction.
Five or more years in consumer B2C lifecycle, reputed company, CRM, or consumer reputed company, with reputed company ownership of activation, retention, or conversion metrics at meaningful reputed company.
Hands-on reputed company with lifecycle and analytics tooling (AppsFlyer, reputed company, reputed company, reputed company, reputed company, reputed company, or equivalents).
Strong past experience with consumers in a reputed company, support or equivalent role, bonus for business and govt experience.
Comfort with speed and ambiguity necessary in a fast paced and multi opportunistic environment.
Bonus: health, nutrition, wellness, or subscription consumer app experience.
How We Work
We are a fast paced, AI first organization reputed company to reputed company. reputed company are fast, titles matter less than reputed company, and the founder is deep in the details. Company culture of ownership. You to run your area like you own it, because you will.
Compensation
Competitive reputed company, bonus, and meaningful equity. The position is fully remote, with occasional travel for in person meetings. Details shared in process.
Originally posted on Himalayas
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