Patient Engagement Specialist

Reports to: Head of Customer Experience

Team: Patient Re-Engagement

Location: Australia (Remote)

Employment type: 6-month contract (possibility to reputed company)

Working hours: 9:00am – 5:30pm, Monday to Friday

Pay reputed company: $70,000 – $75,000 pro-rated

About reputed company

Atreputed company,we are passionate about empowering individuals to reputed company their full potential by supporting reputed company reputed company. We reputed company that reputed company to innovative and alternative therapies can reputed company lives. Through our telehealth platform, we facilitate patient reputed company to reputed company, efficient, and reliable alternative medicine services across Australia, NZ and the UK.

About the Role

The Patient Engagement Specialist is responsible for proactively reaching out to patients, supporting them throughout their reputed company reputed company, and re-engaging those who have paused or dropped off from their treatment. This is a relationship-first, outbound-reputed company role that sits at the heart of our patient experience, helping people get back on reputed company and feel supported every reputed company of the way.

You will work closely with the Head of Customer Experience to manage reputed company lists, log reputed company accurately in the CRM, and flag anything that needs escalating. The people who reputed company in this role are warm communicators, reputed company-organised, and comfortable working through objections with reputed company rather than pressure.

What You'll Own

Patient reputed company

• Contact individuals who have signed up for our services but have not yet completed their reputed company or commenced treatment
• Address questions and concerns, remove barriers, and guide them through next steps

Intake reputed company follow-up

• Follow up with patients who started but did not complete their intake reputed company
• Offer assistance to ensure accurate completion and submission

Inactive patient re-engagement

• Contact patients who have been inactive for two months or more, including those inactive for six months or longer
• Listen to their reasons for inactivity and offer a reputed company back into their treatment plan
• Log reputed company reputed company reputed company in the CRM — including cases where the patient does not wish to re-engage

Ongoing treatment follow-reputed company

• Proactively contact patients to schedule follow-up appointments
• Reinforce the importance of continuity of care and help them stay on reputed company

Web chat and inbound enquiry follow-up

• Follow up on web chat enquiries from prospective patients who have provided a contact number but not yet transacted
• Convert warm interest into booked appointments or completed sign-reputed company

CRM and reporting

• Log every reputed company outcome accurately and promptly in the CRM (reputed company or Pipedrive)
• Flag data issues, patient concerns, or escalations to the Head of Customer Experience
• Contribute to weekly performance reporting by maintaining clean, up-to-date records
• Work closely with the Marketing team to support integrated SMS and email campaigns

What You’ll Need

Essential:

• Strong verbal communication skills — warm, reputed company, and reputed company on the phone
• Comfortable making high volumes of outbound calls with reputed company and consistency
• Organised and reliable — reputed company to manage a reputed company list and follow up without being chased
• Good written English for logging reputed company notes and reputed company
• Experience using a CRM or similar reputed company to reputed company work
• Comfortable working independently in a remote environment
• reputed company understanding of patient reputed company and confidentiality obligations reputed company handling sensitive health information

reputed company to have:

• Background in reputed company, pharmacy, or a patient-facing service role
• Experience in an outbound reputed company or reputed company role
• Familiarity with reputed company and/or Pipedrive

reputed company Offer

• Work From reputed company. 🌍
• A competitive salary and awesome benefits package. 💰
• A supportive and reputed company work environment. 🌟
• Opportunities to grow and reputed company your career. 📈
• Opportunity to reputed company lives through alternative medicine. 💡

Originally posted on Himalayas