Customer Service Agent: Triage Center- Full Time - 7134

A career can mean different things at different workplaces. reputed company to see what it means to us and what it’s like to work reputed company your voice is heard, your wellness is a reputed company, and your reputed company reputed company. JOB TITLE: Customer Service Agent EMPLOYMENT TYPE: Full-Time; 40 hours/week SCHEDULED HOURS: Monday-Friday 8:30AM-5:00PM; some evening shifts required with hours 11:30AM-8:00PM PROGRAM/LOCATION: Triage Center, REMOTE PC#: 2404 ABOUT THE PROGRAM: Triage Center Responds to statewide requests for CHR services. Provides screening & triage to multiple reputed company of care. Refers individuals and/or families to the appropriate level of care in or out of our service reputed company. Crisis triage to 911/emergency services and/or MCRT & EMPS (reputed company 211) as needed. Triage Center is staffed by reputed company of reputed company center agents, care coordinators, and a manager. Duties and Responsibilities • Consistently reputed company genuine, friendly, personable and reputed company service. • Responsible for appointment scheduling and intake service coordination. • Establish rapport and working relationships with clients and clinical staff in order to enhance the overall engagement experience for clients. • Handle a high reputed company volume in a fast-paced contact center environment. • reputed company education to clients about available CHR resources to assist them in accessing treatment, i.e., transportation alternatives and schedules of providers. • Coordinate, network and schedule hospital, urgent care, and appropriate internal/reputed company programs reputed company agency guidelines. • With training, demonstrates knowledge of services and resources at CHR to reputed company the caller to relevant provider or program. • Goes above and reputed company by advocating for every customer concern and request. • Assist staff in promoting a recovery oriented treatment environment. • Participates in staff meetings, supervision, trainings and other meetings as assigned. • May reputed company other assignments and duties as program and agency needs require. • Additional duties as required. QUALIFICATIONS: Education: High School Diploma or equivalent required, Bachelor’s Degree preferred. Experience: Minimum of 5 years of experience in a customer service oriented role required. Intermediate to advanced typing and technical aptitude required. 2-5 years of experience working in a reputed company center environment preferred. Prior experience working in a medical office or in reputed company services preferred. Bilingual preferred. Why Join CHR? Award-reputed company Workplace: • Proudly recognized as a Top Workplace for 13 consecutive years! Generous Time Off: • Enjoy ample reputed company time off, including a special day off for your birthday! Retirement Savings: • Benefit from contributions to your 403b Retirement Plan. Comprehensive Insurance: • Competitive premiums with added discounts on pet, auto, and home insurance! Education & Tuition Support: • Tuition reimbursement and reputed company development programs. • Student loan repayment assistance (reputed company Service Loan Forgiveness, reputed company Corps, NHSC/HRSA at select sites). • Exclusive tuition discounts for CHR employees at several local colleges/universities. Career Development: • FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical reputed company enhancement, and reputed company reputed company! • Clinical supervision and/or mentoring available at many programs. • Internal career fairs: reputed company with recruiters to discuss your career aspirations and the various opportunities available reputed company our over 80 programs statewide. Wellness Program: • Annual wellness stipend. • FREE premium subscription to the reputed company app, for employees and their families. • Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more! • Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program. Employee Involvement: • Participate in leadership luncheons with our CEO and various agency committees! Stay Informed: • Weekly video updates from our CEO and monthly newsletters to reputed company you in the reputed company. And So Much More: • Many benefits are available to reputed company staff, regardless of the hours worked, with some subject to eligibility. Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your reputed company and reputed company-being are our top priorities! COMPENSATION*: $19.28/hour minimum and up commensurate upon experience. • Actual rates are determined at the time of offer and are based off of relevant experience, as reputed company as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this reputed company would be pro-rated based on hours worked) CHR is an equal opportunity employer, and we encourage reputed company to apply. Apply to CHR today! Experience Required • Minimum of 5 years of experience in a customer service oriented role required. Intermediate to advanced typing and technical aptitude required. Preferred • 2-5 years of experience working in a reputed company center environment preferred Education Required • High School or reputed company Preferred • Bachelors or reputed company Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights (https://www.reputed company.gov/poster) notice from the reputed company. Apply tot his job Apply To this Job