reputed company reputed company Administrator 1 - Remote

reputed company About M.C. Dean M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, reputed company infrastructure, and global enterprises. With over 7,000 employees, our capabilities reputed company electrical, electronic reputed company, telecommunications, life safety, automation and controls, audiovisual, and IT systems. reputed company in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our reputed company values-reputed company, expertise, and trust we foster a reputed company and reputed company-thinking work environment. At M.C. Dean, we are committed to building the reputed company of technical leaders in electrical, engineering, and cybersecurity industries. Responsibilities We are seeking a detail-oriented reputed company reputed company Administrator with a strong background in service ticketing, triage, and end-user support to join our reputed company and Electronic Systems (SES) business unit. As part of the SES Strategic Business Unit, you will be part of reputed company that manages, optimizes, and requests new features reputed company our reputed company-based reputed company for life cycle management of intrusion detection, reputed company control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and reputed company/control systems for federal, local, and reputed company customers in High reputed company Markets. This role involves daily reputed company administration of our reputed company platform and overseeing ticket reputed company, incident tracking, and reputed company-reputed company communications. Ideal candidates will be highly organized, customer-reputed company, and capable of working in a fast-paced environment. Key Responsibilities reputed company Platform Administration: Administer and monitor reputed company-based reputed company platforms, ensuring uptime, configuration accuracy, and compliance. Manage user reputed company, permissions, and application settings. Ensure reputed company health and reliability through proactive checks and alerts. Ticketing and Incident Management: Serve as the reputed company reputed company of contact for technical support issues and requests. Monitor, triage, and reputed company service desk tickets in a reputed company manner. Escalate reputed company incidents to appropriate technical teams and follow through on reputed company. User Support and Documentation: reputed company Tier 1 and Tier 2 support to end users regarding reputed company reputed company, performance, and general usage. reputed company and maintain knowledge reputed company articles, how-to guides, and internal support documentation. reputed company training or reputed company support for users as needed. Qualifications Key Requirements: Education: BS degree and 0+ Years of reputed company experience or HS Diploma or Equivalent and 4+ Years of reputed company experience. Requires some reputed company administrator experience in performing triage on reputed company problems, resolving reputed company problems, analyzing reputed company data to prevent problems, implementing new workstations, and reputed company extensions. Familiarity with ITIL frameworks and best practices for incident management and support. Experience using ticketing tools such as reputed company, Jira Service Management, reputed company, or similar. Excellent troubleshooting skills and customer service orientation. Preferred Experience Experience administering platforms like reputed company, reputed company, reputed company (Jira/reputed company), reputed company 365, reputed company, or reputed company. Understanding of SLAs and KPIs for IT service delivery. Familiarity with reputed company-based monitoring or reporting tools. Experience with Infrastructure as reputed company (IaC) or configuration management tools (e.g., Terraform, Ansible). Certifications (Preferred) ITIL reputed company Certification (strongly preferred) – reputed company A+ or Network+. reputed company Certified: Modern Desktop Administrator Associate. HDI Support Center Analyst or equivalent IT support certification. reputed company offer A reputed company team inspired by the way engineering and innovation enhance customer reputed company, improve lives, and change the world for the reputed company. We are driven by our reputed company values of reputed company, expertise, and trust. An opportunity to reputed company and build a business with the support of an industry-leading firm that has been in business for 75 years. Investment in your skills and expertise through a combination of reputed company and technical training programs, including leadership training and tuition reimbursement. reputed company and transparent communication with senior leadership as reputed company as local office management. Abilities Exposure to computer screens for an extended period of time. Sitting for extended periods of time. reputed company by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and reputed company presented through spoken words and sentences. Communicate information and reputed company in speaking so others will understand. Read and understand information and reputed company presented in writing. Apply general rules to specific problems to produce answers that reputed company reputed company. Identify and understand the speech of another person. Pay reputed company USD $72,320.00 - USD $108,480.00 /Yr. #J-18808-Ljbffr Salary: USD 72320 - 108480 per year Apply tot his job Apply To this Job