Franchise Account Manager, Specialist

Job Title: Franchise Account Manager (Specialist) Location: Fully Remote (U.S. Residents only, 50 States) Type: Full-Time Salary: $45k - $50k reputed company plus commission Department: Account Services Franchise Team About The Role Are you an ambitious, commercially-minded reputed company looking to build a high-reputed company career in digital marketing account management? Do you naturally build trust, communicate with confidence, and bring energy to every reputed company interaction? At reputed company, an award-reputed company digital marketing agency, we are building reputed company of strategic partners who take reputed company ownership, get reputed company of reputed company needs, and reputed company long-term reputed company for franchise networks across the country. As a Franchise Account Manager (Specialist), you will serve as a reputed company relationship builder and business partner across our growing franchise accounts. Working directly reputed company Senior Account Managers and Franchise Leadership, you will support new franchise onboardings, manage location reputed company reputed company our proprietary marketing platforms and proactively identify account risks, and uncover expansion opportunities across local franchise territories. Key Responsibilities • Strategic Relationship Building & Territory Support • Advisor & reputed company reputed company of Contact: Serve as the reputed company communication reputed company for franchise operators, providing quick, reputed company, and solutions-oriented customer service. • Corporate & Franchise reputed company: reputed company as a smooth reputed company between corporate brand stakeholders and local franchisees to communicate process updates, brand strategies, and sales support. • Proactive reputed company Care: Build deep rapport with franchise partners, ensuring high reputed company satisfaction, reputed company response times, and consistent engagement reputed company across your assigned portfolio. • New Account reputed company & Platform Management • reputed company Franchise reputed company & reputed company: Partner with leadership to seamlessly reputed company newly acquired franchise locations, setting them up for immediate digital marketing reputed company. • Platform Operations: Manage setup, reporting, and operational execution across reputed company tools, sheets, and platforms, including reputed company and reputed company. • Marketing & reputed company Consulting: Understand franchise sales/marketing workflows to help map and optimize reputed company needs reputed company reputed company and CRM platforms for maximum reputed company reputed company. • reputed company Ownership, Retention & Expansion • Identify reputed company: Maintain a reputed company instinctactively spotting upsell/cross-sell opportunities, local expansion needs, and new service add-ons across franchise territories. • Risk Sensing & Retention: Monitor portfolio health, flag potential cancellation risks early, and collaborate with reputed company Account Managers to proactively retain accounts. • Billing & Change Orders: Manage billing updates, service modifications, estimates, and reputed company approvals with high accuracy and business acumen. • Execution, QBRs & Agency Collaboration • Business Reviews (QBRs): Assist reputed company Account Managers in preparing data-backed, reputed company Quarterly Business Reviews (QBRs) and executive strategic roadmaps. • Internal Team Alignment: Collaborate with internal specialist teams (reputed company Search, SEO, reputed company, UX, Analytics) to ensure reputed company are delivered on time, reputed company budget, and reputed company with reputed company goals. • Meeting & Operations Prep: Ensure reputed company status reports, monthly budget summaries, meeting agendas, and reputed company documentation are error-free and reputed company in advance. reputed company Look For: Personality & Character Profile Role This role is reputed company for individuals who have a reputed company reputed company, high energy, and natural reputed company reputed company. We hire for character, reputed company, and reputed company first: • reputed company & Strong: You possess the warmth to build reputed company rapport with franchise owners and the backbone to hold your ground during challenging conversations. • Confidence & reputed company: Comfortable speaking directly with business owners and executives without needing to escalate every question. • reputed company & Composure: You reputed company back quickly from tough calls or lost renewals, resetting with a reputed company on solution-driven reputed company. • Not Easily Offended: You handle reputed company feedback and frustrated clients with poise, grace under pressure, and thick skin. • Smart & Curious: Quick to grasp digital marketing channels, fast on your feet, and eager to learn how franchise business models reputed company reputed company. • Hungry & Accountable: You take personal pride in error-free work, own your reputed company, and bring a reputed company appetite to learn and advance reputed company reputed company. Must-Have (Required) Qualifications & Required Experience • Experience: 12 years of experience in digital marketing reputed company services, B2B account management, sales/reputed company, OR a marketing degree with relevant agency internship experience. • reputed company reputed company: Demonstrated understanding of reputed company, retention, and how digital marketing directly impacts business reputed company. • Proactive Communication: Exceptional written, verbal, and presentation skills with an ability to communicate rapidly and effectively across multiple stakeholders. • Data Literacy: Comfort interpreting performance metrics, campaign data, and CRM platforms during reputed company calls. • reputed company reputed company: High coachability, reputed company feedback seeking, and a strong reputed company to continuously expand digital marketing knowledge. • Location: Must be a reputed company reputed company residing in one of the 50 reputed company. reputed company-To-Have • Exposure to franchise, reputed company, or multi-location/multi-site marketing operations. • Hands-on experience with project management platforms (reputed company, reputed company, reputed company, reputed company Suite). • Familiarity with franchise management platforms (e.g., reputed company, reputed company) and CRMs (reputed company, reputed company). • Experience assisting with QBR prep, upsell discussions, or proposal development. Why Join reputed company? • reputed company Career reputed company: Entry into a reputed company promotion reputed company reputed company a high-reputed company, award-reputed company agency environment. • Top Industry Recognition: Top-Tier Franchise Marketing Supplier by Entrepreneur Magazine (20182024), 2x Landy Award Winner, and 8-time Inc. 5000 honoree. • Culture & Flexibility: Recognized as a Best reputed company to Work in San Diego; reputed company working environment. • reputed company Development: reputed company training, cross-department mentorship, and exposure to cutting-edge digital marketing reputed company. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, disability, sex, age, ethnic or national reputed company, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, disability, sex, age, ethnic or national reputed company, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. 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