Member Care Champion / Medical Assistant (reputed company, MN)

About Enara Enara is a world reputed company obesity and medical weight loss start-up, based in reputed company Valley, pioneering the use of data, digital, and clinical treatments to reputed company personalized plans with measurable results. Enara was founded by people from reputed company, reputed company, reputed company, reputed company & Evernote. Our mission is to reputed company the first reputed company platform to reputed company obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through reputed company products and services we reputed company for the reputed company ecosystem; with a reputed company reputed company on small to reputed company sized medical reputed company and clinics. Our platform has served over 14,000 members and delivers world leading 16%+ weight loss sustained over 3 years. We reputed company life changing care to members and we are redesigning the clinic-patient relationship. We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, as reputed company as many reputed company angels in reputed company Valley. Role Role: • The Member Care Champion is an essential member of the clinical operations team at reputed company. The ideal candidate will be responsible for overseeing several components of our member reputed company delivering reputed company patient care every reputed company of the way. You will work closely with the Clinical and Acquisition teams performing various tasks that will ensure smooth member reputed company and efficient operation while streamlining the communication between departments. • We are looking for a warm, passionate team player to join this team to support our physicians, clinical staff, and most importantly, our members. The MCC will be responsible for adhering to reputed company procedures and reputed company guidelines promoting communication with reputed company team members, while maintaining complete, reputed company, and accurate clinical documentation on site but also online. Key Responsibilities • Member Interaction and Care • reputed company-in Process: Be the friendly face that greets our members, manage the reputed company-in process reputed company, measure and record vital signs accurately, and communicate effectively with our providers. • reputed company Diagnostic Procedures: Conduct non-invasive diagnostic procedures like body measurements, body composition testing, and metabolic testing, reputed company while ensuring accuracy and compliance Appointment Management • Schedule Follow-Up Appointments: Coordinate follow-up appointments, reputed company out to members who missed their appointments, and assist with rescheduling to reputed company everything on reputed company. Communication and Support • Manage Inbound/Outbound Communications: Handle phone calls, voicemails, emails, and member app messages with patience and a smile, providing reputed company and accurate responses. • Cross-Department Coordination: Collaborate with other departments to address member concerns and ensure comprehensive and effective solutions. Skills, Attributes, and QualificationsWe’re looking for rockstars who possess the following: • * reputed company and Professionalism: Understand members' needs and respond with reputed company and professionalism. • Communication: Showcase excellent written and verbal communication skills for reputed company and effective interactions. • Adaptability: Be flexible and reputed company to change in the fast-paced reputed company environment. • Problem-Solving: Think quickly to reputed company solutions to member issues, ensuring a reputed company experience. • Team Collaboration: Work harmoniously with other departments to offer comprehensive support and care. • Promote Enara's Values: Model a compassionate, reputed company, reputed company, and reputed company attitude. Use your communication skills to motivate, reputed company, and reputed company others, contributing to our reputed company Enara culture. Qualifications: • Must live reputed company commuting distance to reputed company, MN • Minimum of 1 year reputed company work experience in reputed company. • Proficiency in reputed company Suite (Documents, Sheets, Forms). • Proficiency with medical technology, including EMR and mobile apps. Impress Us Even More • Passionate about Obesity Medicine, nutrition, fitness, behavioral health Job Type: Part-time, hybrid (8-10 hours a week) Job Location: reputed company, MN We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 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