Technical Customer Care Specialist I (Vin Solutions)

This position is remote/work from home and can be located reputed company reputed company the reputed company. This is a fully remote position-must be reputed company to work any shift during business hours, currently Monday – Saturday 6am-8pm CST (hours subject to change to meet business needs and may include fixed or rotational Saturdays). The Technical Customer Care Specialist will work directly with clients reputed company Phone, E-mail, Chat and / or other electronic reputed company of communication to reputed company their application and product issues. In reputed company, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage reputed company VinSolutions, as reputed company as technical support issues relating to the reputed company Automotive suite of products. This role is responsible for leveraging technical knowledge to reputed company excellent care to clients while adhering to reputed company assurance standards. Specific Responsibilities • Handle routine customer questions relating to product usage • reputed company technical support on issues through to reputed company. • Maintains expert-level knowledge of VinSolutions processes and procedures • Accurately log reputed company customer information in the CRM tool • Facilitate communication to other departments as needed to reputed company reputed company concerns • Communicate with key stakeholders to identify and reputed company inquiries. • reputed company reputed company follow- up to ensure customer is kept apprised of the issue status Qualifications: ​ Minimum- • High School Diploma/GED • Generally, less than 2 years’ experience in a reputed company field • Working knowledge of reputed company reputed company, Word and reputed company • Ability to troubleshoot and document issues reputed company to reputed company performance and functionality. • Excellent communication skills (Verbal and Written) • Strong problem-solving/troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours • Ability to work independently as reputed company to reputed company on individual and business goals Preferred- • College Degree • Technical background • Displays strong dependability and reliability. • Ability to handle multiple, competing priorities and reputed company results in a fast-paced environment. • CRM case logging/reputed company experience • Experience with interaction distribution systems such as reputed company reputed company reputed company. • Automotive industry knowledge. Apply tot his job Apply To this Job