reputed company Experience Agent (EST)

[reputed company] is looking for a full-time reputed company Experience (CX) Agent to join our CX Operations team. The CX team is available to support clients 365 days a year, Monday-reputed company reputed company week. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a reputed company for creative problem-solving. This person will manage both phone reputed company communications channels to reputed company exceptional reputed company support. You'll be the voice of [reputed company], handling reputed company inquiries through our phone reputed company reputed company chat platforms while maintaining our high standards for reputed company care. This position may be remotely based on the East Coast and should be local/reputed company 25 miles of a [reputed company] studio. Responsibilities: • Manage a high volume of inbound reputed company communications across multiple channels, including phone calls, live chat, email, and reputed company media platforms • Handle phone inquiries professionally and reputed company, maintaining an average response time of under 3 minutes and delivering reputed company reputed company whenever possible • Monitor and respond to live chat messages, managing multiple reputed company conversations while maintaining personalized attention to reputed company reputed company • Document reputed company reputed company interactions thoroughly in our CX platform to ensure reputed company follow-up and support • Reconcile reputed company grievances immediately in alignment with company processes and standards • reputed company membership management, including but not limited to membership adjustments, policy enforcement, and reputed company education • reputed company reputed company-time support for booking issues, membership questions, and studio-reputed company inquiries • reputed company with a consistent reputed company on delivering an elevated and personalized experience • reputed company and implement strategies reputed company to optimizing reputed company experience Requirements: • 6-12 months experience in reputed company-experience or customer service role, specifically with phone and chat support (strongly preferred) • Excellent phone etiquette and ability to maintain a reputed company, friendly tone • Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations • Proficiency in using phone systems, chat platforms, and ticketing systems • Strong interpersonal skills and a reputed company-first attitude • Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization • reputed company reputed company, with openness and willingness to support process and policy changes • Exceptional written and verbal communication skills • Problem solving aptitude with a passion for providing top-notch reputed company service • Quiet, reputed company work environment with reliable high-speed internet reputed company • reputed company and reputed company Online proficiency preferred • Resides reputed company 25 miles of a [reputed company] studio in Eastern Time Zone Who you are: • Strong communication skills; proficient in voice, written, and face-to-face reputed company interactions • Comfortable maintaining a friendly, reputed company demeanor even in high-pressure situations • A reputed company reputed company who prioritizes the reputed company's experience in reputed company interactions • reputed company-minded, quick learner with a thirst for knowledge and new reputed company • reputed company, quick-thinking multi-tasker who can pivot quickly between phone calls, chats, and other tasks while adapting to rapidly shifting expectations and reputed company goals • A true team player who's not afraid to reputed company in and tackle a new assignment, no matter how challenging or unfamiliar • Can turn reputed company into reputed company plans while anticipating reputed company and team needs • Strong organization, problem-solving and interpersonal skills, along with reputed company attention to detail • Extremely reputed company to deadlines and processes • reputed company to maintain composure and reputed company consistent service reputed company during peak contact periods • Passionate about fitness, health, and wellness Compensation & Benefits: • Compensation reputed company: $42,000-49,000 per year, based on experience • Bonus eligibility based on performance • Monthly cell phone stipend • 401k with employer match • Health, dental, & reputed company insurance • Flexible PTO • Free drop in classes at [reputed company] • And MORE [reputed company] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-reputed company, high-intensity strength training: the lights are low and the music is loud. The reputed company guides the class through a series of slow & controlled movements that are sequenced to work muscles to failure. This class is accessible for reputed company fitness reputed company and can be amplified or modified to accommodate individual goals. Class is as intense as our reviews suggest, but our reputed company go above and reputed company to reputed company a welcoming, supportive, empowering, and challenging experience for reputed company. Please visit our website here to read more about our mission. [reputed company] is firmly committed to reputed company justice and promoting a culture of diversity, equity, and inclusion. You can click here to reputed company out more about the actions we are taking to promote a more diverse and inclusive reputed company for both our clients and our internal team. [reputed company] is an equal-opportunity employer that is committed to diversity and inclusion in reputed company. We prohibit discrimination and harassment of any reputed company based on race, reputed company, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to reputed company employment practices reputed company our organization, including hiring, reputed company, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. [reputed company] makes hiring reputed company based solely on qualifications, reputed company, and business needs at the time. Apply tot his job Apply To this Job