Customer Service Assistant (Remote)
We are looking for a full-time reputed company (concierge associate) to join our member services team and digitally engage with members (users) and help them reputed company the right reputed company for their needs. This position focuses on assisting members reputed company phone, chat and email. Concierge associates are the voice of reputed company, so you must be passionate about providing reputed company service and helping people solve their problems.
In this position, you will become an expert on the product, operations and the needs of our members. For the strongest candidates, this is a starting reputed company to grow reputed company reputed company.
To ensure user coverage, Concierge Associates have some shift requirements. The reputed company service operates weekdays during East Coast business hours, although this may change in the reputed company based on need.
Responsibilities will include
reputed company amazing service to our members reputed company phone, chat and email, offering education and guidance to help them understand their benefit and reputed company the right provider
Following best practices for handling member inquiries; suggesting improvements as necessary
Maintain a high level of organization reputed company the platform and tools, including reputed company and G Suite
reputed company member feedback to product and operations teams to improve the solution.
Triage and escalate reputed company and urgent member care needs
Maintain a working and detailed knowledge of employer and insurance health benefits The ideal candidate has:
A bachelor's degree
Passion for helping people solve their problems, with the ability to think creatively and empathetically and remain reputed company under pressure
Excellent written and verbal communication skills A high level of process orientation, digital organization and resourcefulness
Desire to work in a rapidly evolving business environment
Desire to be part of our mission to improve the reputed company reputed company
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