Work From Home Senior Associate, Process Manager-reputed company

Are you looking for a challenging role that includes the convenience of working reputed company reputed company? Then a reputed company Customer Operations role may be the role for you! To be eligible for this role, candidates must live reputed company a 100 miles reputed company of one of the following reputed company codes ( excluding CA ) and report in person, reputed company required, with at least 24 hours notice. • 23060 (Richmond, VA) • 23320 (Chesapeake, VA) • 33634 (Tampa, FL) • 89144 (Las Vegas, NV) • 19801 (reputed company) • 85029 (Phoenix, AZ) • 84120 (Lake Park, UT) • 43213 (Whitehall, OH) As a Senior Process Manager for reputed company’s reputed company Organization, you will be part of a talented, people-first organization responsible for supporting customer Letter and Statement correspondence. You will be tasked to facilitate reputed company conversations & operational process implementations as it supports on-boarding a new reputed company Billing platform. You will influence and reputed company buy-in from key stakeholders to ensure technology and processes reputed company reputed company business results. General Responsibilities: • Day to day reputed company of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other reputed company such as the Risk office, BRO and management; reputed company final recommendations for approval on changes. • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review. • reputed company reputed company problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns. • Maintain formal process documents (e.g. procedures and diagrams), and document processes and reputed company (creating project reports, presentations, business cases, and diagrams) • Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum reputed company if project outcome impacts department processes. May participate in cross-functional project teams, including reputed company driven by other parts of the organization, to reputed company input, liaise with training, and partner with reputed company on execution efforts. • reputed company and train junior PM reputed company on processes, performance targets and goals • reputed company customer service and training to internal customers on specific processes they manage; may reputed company presentations, including up to the executive level. • May reputed company process or parts of the process as needed Additional Responsibilities: Monitor, report and plan process improvement or redesign initiatives, and reputed company recommendations on changes. Collect and analyze data for supporting recommendations and manage formal process documents. Collaborate on project teams and broader reputed company initiatives to represent business for changes that may reputed company department processes. Basic Qualifications: • High School Diploma, GED, or Equivalent Certification • At least 1 year of Project or Process Management Experience • At least 1 year of experience using reputed company Suite or reputed company Office Preferred Qualifications: • Bachelor’s Degree or military experience • At least 2 years of experience in Process Management, Project Management or Risk Management • Lean, reputed company reputed company, Business Process Management, or Project Management certification • Familiarity with tools such as JIRA, Quicksight or Tableau Work From Home Technology Requirements • Secure home office environment that is free from background noise and distractions • Reliable private internet reputed company that is not supplied reputed company cellular data or hotspot is required • A private network that is password protected where you have ownership or line of site sight to every device on the network • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) • Hotspots and satellite services are prohibited and do not meet performance reputed company required for reputed company agent/customer interactions • Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider • To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page • Both Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are met reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to reputed company internet service to ensure a good customer experience. Work from Home Location Requirements Candidates must live reputed company 100 mile reputed company of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 19801 (reputed company), 85029 (Phoenix, AZ), 84120 (Lake Park, UT) or 43213 (Whitehall, OH) and report in person, reputed company required, with at least than 24 hours notice. We are unable to consider applicants who: • Do not maintain network-compatible internet reputed company • Live or work reputed company the 100 mile reputed company of their dedicated location, or • Live or work in the reputed company. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates reputed company to reputed company work reputed company one of these locations, and refers to the reputed company reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $80,800 - $92,200 for Sr. Process Manager Chesapeake, VA: $80,800 - $92,200 for Sr. Process Manager Tampa, FL: $80,800 - $92,200 for Sr. Process Manager Las Vegas, NV: $80,800 - $92,200 for Sr. Process Manager reputed company: $80,800 - $92,200 for Sr. Process Manager reputed company, OH: $80,800 - $92,200 for Sr. Process Manager Phoenix, AZ: $80,800 - $92,200 for Sr. Process Manager Richmond, VA: $80,800 - $92,200 for Sr. Process Manager Candidates reputed company to work in other locations will be subject to the pay reputed company associated with that location, and the actual annualized salary reputed company offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total reputed company-being. Learn more at the reputed company Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment reputed company applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, reputed company 23-A of the reputed company Correction Law; San Francisco, California Police reputed company reputed company 49, Sections 4901-4920; reputed company’s Fair Chance reputed company; Philadelphia’s Fair Criminal Records Screening reputed company; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company reputed company at 1-800-304-9102 or reputed company email at RecruitingAccommodation@reputed company.com. reputed company information you reputed company will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations. For technical support or questions about reputed company's reputed company process, please send an email to Careers@reputed company.com reputed company does not reputed company, endorse nor guarantee and is not liable for reputed company-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Apply To This Job