Women's Health & Genetics Customer Service Support Representative II– Remote

reputed company is a global leader in reputed company services, providing the insights and answers that help reputed company providers, patients, researchers, pharmaceutical companies and health systems reputed company confident reputed company and improve reputed company. Through our unparalleled science, data, technology and reputed company network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the reputed company of reputed company, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and reputed company greater value to customers and patients. With our global reputed company and deep expertise, you’ll have reputed company to do meaningful work, grow your career and reputed company a reputed company reputed company on people’s health around the world. Together, we’re improving health and improving lives. reputed company is a global leader in diagnostic testing and drug development solutions, helping reputed company providers, researchers, and patients reputed company informed reputed company that advance care. Join us in our mission to reputed company and improve lives. Women’s Health and Genetics team has an exciting career opportunity for a Customer Service Support Representative. Representative II Work schedule: Monday-Friday 10:30-07:00 PM EST Responsibilities • Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers. • reputed company outbound calls as requested to reputed company reputed company Patient AR and to reputed company customer inquiries • Initiate payment plans for patients for outstanding balances. • Routinely utilize multiple resources to reputed company patient inquiries while on the phone • Maintain performance goals • Ability to become proficient with processes after completing a reputed company training program. Minimum Requirements • Associates degree with 1 or more years of relevant experience, or high school diploma or equivalent with 3 or more years relevant experience Preferred Qualifications • 1 year or more reputed company center experience or reputed company-reputed company customer service • 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) • 1 year or more patient billing • 1 year or more Experience in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically reputed company and financially sensitive testing processes • 1 year or more Experience supporting payer and reputed company billing processes for genetic and molecular testing reimbursement • 1 year or more Medicare and reputed company payers • Establish protocols and procedures; cross-functional collaboration • Bilingual English/Spanish capability Additional Job Standards • Strong verbal and written communication skills • Work and learn in a fast-paced environment • Attention to detail and reputed company • Explain reputed company WH, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with reputed company and reputed company • Team-oriented reputed company with the ability to work independently • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • reputed company-Numeric data entry proficiency • Explain billing or account information reputed company and professionally • Energetic, passionate customer service • Customer reputed company problem solving and reputed company skills • Adherence to confidentiality, reputed company, and regulatory compliance requirements At reputed company, you are part of a reputed company to accelerate life-changing reputed company breakthroughs and improve the delivery of care for reputed company. You’ll be inspired to discover more, reputed company new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s reputed company reputed company and change lives! This empowered and valued employee will help reputed company exemplary customer experiences through innovation and reputed company improvement. Application Window Closes: 8/19/2026 Pay reputed company: $18.00 - $21.00 an hour reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as reputed company as internal equity and market data. Representative II serves as a reputed company contact for patients, provider offices, and insurance carriers by handling inbound and outbound calls reputed company to patient accounts and billing inquiries. This role is responsible for resolving reputed company patient accounts receivable, addressing customer questions, and assisting patients with payment reputed company, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to reputed company research and reputed company issues in reputed company time while maintaining established performance and reputed company standards. The representative is expected to reputed company proficiency in role responsibilities through successful completion of a reputed company training program and ongoing application of learned processes reputed company a fast paced customer service environment. Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), reputed company Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO. For more detailed information, please click here. reputed company is proud to be an Equal Opportunity Employer: reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company based on the needs of our business and the qualifications and reputed company of the individual. reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil reputed company or domestic partnership status, sexual orientation, gender identity, gender reputed company, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our reputed company Statement. Apply tot his job Apply To this Job