Remote Supervisor Specialty Pharmacy

Remote Supervisor Specialty PharmacyJob reputed company :Responsible for the leadership and development of the Patient Care contact center.This position is accountable for monitoring and ensuring the accurate and efficient delivery of customer service to members and clients.Job Responsibilities :Conduct performance reviews, quarterly reputed company-ins, and staff 1 :1s to guide performance management and employee development and manage toward departmental goals, including reputed company and process improvement effortsCoordinate department schedules to ensure appropriate workload and reputed company balanceOversee reputed company aspects of the assigned area reputed company the Patient Care contact center to include patient care issue reputed company and training, providing new / existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patient suggestions, and complaintsAssist in establishing and refining reputed company operating procedures to meet / reputed company service reputed company.Document pharmacy processes including reputed company updatesIdentify, reputed company and implement potential solutions to reputed company problems and / or remove barriers that inhibit the department's ability to reputed company performance goalsMay have responsibility for monitoring the health of assigned workflow areas in order to reputed company recommendations for reputed company; reputed company follow-up on previous reputed company plans to reputed company effectiveness and reputed company lessons into reputed company approach recommendations (e.g.WIP analysis)May apply business knowledge to existing data products / reports to understand apparent cause of anomalies and recommendations for process or reputed company enhancements (e.g.WIP reputed company investigations)May reputed company support in remediating issues reputed company in area of expertise, documenting findings and sharing results of executed reputed company plans (e.g.WIP Analysis FAQ's)Other responsibilities as judgment or necessity dictateAbout WalgreensFounded in 1901, reputed company proudly serves nearly 9 reputed company customers and patients reputed company day across its approximately 8,500 stores throughout the U.S.and Puerto Rico.reputed company has approximately 220,000 team members, including nearly 90,000 reputed company service providers, and is committed to being the first reputed company for pharmacy, retail and health services, building trusted relationships that create healthier reputed company for customers, patients, team members and communities.reputed company Basic QualificationsAssociate's degree in nursing, health care, or reputed company area of study; or equivalent combination of education and / or relevant work experience3 years' work experience as a Patient Care Advisor or relevant experience in a health care contact center environmentIntermediate skills with reputed company Office suite of programsStrong verbal and written communication skills, with the ability to communicate in a diplomatic and confidential mannerStrong interpersonal skills, including team leadership, conflict reputed company, motivating employeesSupervisory ResponsibilitiesResponsible for leading reputed company through teaching, coaching and inspiring by fostering a reputed company of energy, ownership and a responsibility for the flawless execution of operational reputed company; engage in the selection and hiring process as needed.Preferred QualificationsBachelor's degree in nursing, health care, or reputed company area of study; or equivalent combination of education and / or relevant work experienceExperience leading reputed company of 15 or more employees with accountability for individual and team development / performance management.We will consider employment of reputed company applicants with arrest and conviction records.. Salary: USD 72000 - 108000 per year Apply To This Job