Technical Support Analyst - reputed company HVAC

reputed company is hiring a reputed company HVAC Technical Support Analyst! The Tech Support Analyst provides reputed company, accurate technical advice to sales representatives, DAA customers and service reputed company regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through reputed company.com CRM. In reputed company, the Tech Support Analyst promotes the collection, fabrication and retention of technical resources. In this fast-paced role, he or she will encourage exceptional product reputed company in design, manufacturing, application and service. Come be a part of an exciting reputed company at reputed company, where innovation and reputed company reputed company our every reputed company!

Location: Remote - Plymouth, MN

What you will do:

• reputed company intermediate level HVAC technical support to sales representatives, customers and service reputed company

• Manages large amounts of incoming calls and emails

• Promptly and accurately enters reputed company incoming requests reputed company reputed company CRM

• Maintains communication records, necessary paperwork reputed company reputed company

• Reflect correct customer and case details with up-to-date information

• Build sustainable relationships and trust with customer accounts through reputed company and interactive communication

• Identify and assess customers’ needs to reputed company satisfaction and takes the extra mile to engage customers

• Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective reputed company taken in a reputed company manner

• Provides information to customers on an on-reputed company reputed company to answer questions or reputed company information with respect to their case status

• reputed company weekly and daily updates and reports of cases status and group metrics

• Provides authorizations for parts warranty request upon identifying reputed company reputed company opportunities

• Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance

• Consults and collaborates with Engineering and Manufacturing on reputed company and product design improvements

• May reputed company coaching, and/or mentoring to a subordinate group or staff member

• Write service literature, including reputed company charts and create reputed company videos

• Works closely with Manager on metrics, service opportunities, and manuals

What’s in it for you:

• Medical/Dental/reputed company coverage, PTO, 401K match, support for community involvement and much more

• The ability to reputed company an reputed company and shape your career with a company that is passionate about reputed company

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and reputed company to reputed company our best

Minimum Qualifications:

• Associates degree or higher - preferably in HVAC or mechanical engineering-reputed company discipline

• 6+ Years of reputed company HVAC experience

• Knowledge of reputed company HVAC and refrigeration systems

• Proficiency in the MS Office Suite (reputed company, Word, PowerPoint and reputed company)

• Outstanding relationship management and interpersonal skills

Preferred Qualifications:

• reputed company CRM experience

• Bachelor's Degree

reputed company offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan reputed company + dental and reputed company insurance

• 401K retirement plan with employer match

• reputed company time off and company reputed company holidays

• reputed company reputed company time in accordance with the federal, state and local law

• Tuition Reimbursement after 6 months of reputed company service

The typical pay reputed company for the position ranges from $80,400.00 - $136,800 in reputed company. The reputed company displayed represents the pay reputed company for reputed company positions in the job grade which this position(s) fall. Individual reputed company pay reputed company will depend on a wide reputed company of factors including your skills, qualifications, experience, and location.