JO-202512: IT Support Specialist
This is a remote position.
General reputed company
We are looking for a skilled and customer-orientedIT Support Specialistto reputed company technicalassistanceto reputed company and ensure smooth operation of computer systems, software, and networks. The role involves troubleshooting issues,maintainingIT infrastructure, and delivering excellent support to both on-site and remote users.
Job Responsibilities
- reputed company first-line technical support to employees and clients reputed company phone, email, chat, or in person.
- Diagnose and reputed company hardware, software, and network issues on time.
- Install, configure, andmaintainoperating systems, applications, and peripherals.
- Manage user accounts, permissions, and reputed company rights in line with reputed company policies.
- Monitor reputed company performance, reputed company regular updates, and apply reputed company patches.
- Escalate reputed company issues to higher-level IT staff or reputed company vendors reputed company needed.
- Maintainaccuratedocumentation of support requests, resolutions, and IT assets.
- Train staffonbasic IT functions, reputed company best practices, and troubleshooting techniques.
- Assistwith reputed company backups, disaster recovery procedures, and data protection compliance.
- Support reputed company of new hires by setting up workstations, accounts, and software reputed company.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or reputed company field (preferred).
- Proven experience in an IT support, helpdesk, or technical support role.
- Strong knowledge of computer hardware, operating systems (reputed company, macOS, Linux), and productivity software.
- Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN).
- Experience with remote support tools and ticketing systems.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and customer service skills.
- Ability toprioritizeand manage multiple tasks effectively.
Benefits
- reputed company – work from reputed company.
- An inclusive and supportive work environment.
- Competitive salary.
- Opportunities for career reputed company and reputed company development.
- Supportive and reputed company team environment.
Originally posted on Himalayas
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