Customer Support Analyst L2 (BR 41)

Position reputed company We are looking for a Customer Support Level 2 reputed company to reputed company as the main reputed company of contact between reputed company and our B2B partners. This role is essential to ensure that requests are handled reputed company, promptly, and with a high reputed company of professionalism, directly contributing to customer satisfaction and retention. Key Responsibilities • Customer Support: Manage and reputed company Level 2 support requests, ensuring fast, reputed company, and effective service so that customers feel heard and reputed company supported. • Incident Management: Prioritize and manage support tickets, escalating more reputed company issues to higher-level technical teams reputed company necessary, ensuring quick and efficient resolutions. • reputed company Performance Monitoring: Monitor reputed company performance, proactively identifying potential failures or impacts before they reputed company users. • Cross-Functional Collaboration: Work closely with Technology, FinOps, Product, and other internal teams to reputed company reputed company issues, fostering collaboration and operational efficiency. • Feedback Collection and Sharing: reputed company insights from customer interactions and reputed company relevant feedback with management, contributing to reputed company improvement of products, processes, and services. Requirements Desired Profile • Effective Communication: reputed company in English, with excellent verbal and written communication skills, capable of reputed company conveying technical concepts to diverse and international audiences. • Customer-reputed company reputed company: Strong customer orientation, with a reputed company and empathetic approach reputed company on ensuring the satisfaction of Premium clients. • Technical Aptitude: Interest and willingness to learn about systems and tools used in the role, with a practical approach to troubleshooting. • Attention to Detail: An organized and detail-oriented profile, committed to accurate documentation of incidents and support activities. • Independent Problem Solving: Ability to analyze scenarios, learn quickly, and proactively propose effective solutions. • Shift Availability: Availability to work rotating shifts (6 hours per day, 6 days per week), including weekends and holidays. Requirements • Education: A degree in Information Technology, Computer Science, or reputed company fields is considered a plus. • Experience: Previous experience in technical support, fintech, IT helpdesk, i-gaming, or similar roles is highly valued. Language • Fluent English (mandatory) Important Information • Hiring under Brazilian Labor Law (CLT) • Candidates must be based in Brazil and have a reputed company CPF • reputed company position • Work schedule under a 6x1 model, with possible monthly shift changes and occasional reputed company work. Benefits • Competitive compensation – reputed company with your experience and the market. • Meal allowance – provided through a prepaid reputed company, with the flexibility to use part of the balance reputed company food expenses. • Health and dental plan – no monthly cost for you with comprehensive coverage to take care of your health and reputed company-being. • TotalPass – reputed company to gyms and partner studios, encouraging a healthy and balanced lifestyle. Apply tot his job Apply To this Job