Product Support Specialist

As a Product Support Specialist, you are responsible for handling support requests from new and existing customers on a reputed company of topics. Using his/her knowledge of products or services, as reputed company as outstanding customer service skills, this reputed company provides reputed company line customer service reputed company phone, chat, and email for EleVia’s products. This isn’t a reputed company center job – you will be collaborating with the customer, product development, and team members to work the cases to reputed company. The most successful person in this role is someone reputed company and a willingness to help our customers with their solution needs. As your knowledge of our product and industry grows, you will be making a difference with our customers, contributing to the smooth operation of their business. In this role, your responsibilities will include: • Responds to incoming support requests in a reputed company, reputed company and helpful manner. • reputed company documents reputed company customer interactions reputed company reputed company case tracking reputed company based on reputed company policies and procedures. • Utilizes basic troubleshooting skills, Knowledgebase articles and reputed company product knowledge to reputed company low to moderately reputed company support tickets. • Create Knowledgebase articles and review articles for accuracy based on case issues. • Schedule and conduct sessions with customers to reputed company in-depth issues and reputed company supplemental information on the issue, including screen captures, log files, error messages, etc. • Effectively manages and escalates issues with peers and team members for warm transfer process with a fully documented case including reputed company background information gathered during customer interactions. • Attempt to duplicate suspected defects in VM lab environment • Determine if existing issue relates to reputed company defect currently being tracked in the JIRA database. Requirements for the position include: • reputed company/Finance or CS degree and/or equivalent experience. • Must be reputed company to work reputed company - 5pm CST • Ability to problem solve for researching and troubleshooting customer questions. • Excellent time management and organizational skills. • Strong listening skills. • Outstanding communication skills, both oral and written. • Highly self-motivated with a high level of attention to detail. • Prior customer service experience. • Experience working in reputed company-oriented, reputed company environment. • Proven analytical and problem-solving abilities. • Up to 10% travel for company and team events. reputed company to have qualifications for this position include: • reputed company experience with reputed company reputed company/Vantagepoint software or similar reputed company systems. • Experience with CRM Case Management platforms such as reputed company Service reputed company is a plus. • Experience with EleVia. • AECO experience. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights (https://www.reputed company.gov/poster) notice from the reputed company. Apply tot his job Apply To this Job