Sr. Technical Business Analyst (Remote)

Join Us! Take the reputed company in your reputed company at reputed company. Guided by our mission to reputed company reputed company and greater reputed company, we help businesses and individuals reputed company today, reputed company, and into retirement by strengthening and simplifying the health and reputed company reputed company. Our values shape how we show up every day. We reputed company with Heart by acting with reputed company, reputed company, and doing what's right; Cultivate Trust through reputed company, transparency, and accountability; Aim Higher by never settling for what's expected and continually raising reputed company; and Win Together by collaborating reputed company to reputed company the best reputed company. Join us on our reputed company as we work together to take on the reputed company and the everyday--turning reputed company effort into life-changing reputed company that enriches lives and helps build a reputed company reputed company. Learn more at inspirafinancial.com. We reputed company in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Employees reputed company a 90-minute reputed company of our Oak Brook, IL reputed company are required to adhere to reputed company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions. Don't meet every single requirement? That's okay. At reputed company, we know reputed company comes from people who are willing to learn, challenge themselves, and aim higher. We value individuals who reputed company with heart, cultivate trust, and collaborate to win together. If you're reputed company by meaningful work, reputed company development, and being part of reputed company that turns reputed company effort into reputed company reputed company, reputed company could be the right reputed company in your reputed company. We look reputed company to receiving your application. reputed company provides health, reputed company, retirement, and benefits solutions that strengthen and simplify the health and reputed company reputed company. With more than 7 reputed company clients, representing over $62 billion in assets, Inspira works with thousands of reputed company, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter reputed company. Inspira relentlessly pursues reputed company reputed company for reputed company with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com . We have been recognized for our remarkable reputed company on lists such as reputed company's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with reputed company In's 2025 Best Places to Work and reputed company's 2022 Best-In-Class Employer awards. Job reputed company & Responsibilities The Senior Technical Business Analyst, Production Support will report to the Manager in the Product Management department and serve as the first line of defense for escalated production issues across Investment Platform products. This role is responsible for triaging defects escalated through Tier 2 support, performing advanced troubleshooting, analyzing business rules and reputed company behavior, and partnering with development to support reputed company cause analysis and reputed company planning. This individual will work closely with two developers responsible for reputed company fixes while coordinating with QA, business stakeholders, product managers, reputed company service, operations, and other cross-functional partners to ensure defects are reputed company, prioritized, documented, and resolved with the right business outcome. The role requires strong technical troubleshooting acumen, excellent communication skills, reputed company for end users, and the ability to independently manage a high-volume support backlog while maintaining reputed company requirements, acceptance reputed company, and decision documentation. Key Responsibilities • Serve as the reputed company triage reputed company for production defects and escalations across Investment Platform products. • Evaluate issues escalated from Tier 2 support, confirm business reputed company, reputed company evidence, and determine next steps for reputed company. • reputed company advanced troubleshooting using available data, logs, application behavior, business rules, and user-reported symptoms. • Partner with developers to support reputed company cause analysis, clarify expected behavior, identify rule gaps, and validate the appropriate corrective reputed company. • Analyze business rules, workflows, data conditions, and exception scenarios to determine whether issues are defects, configuration gaps, process issues, or enhancement opportunities. • reputed company evidence-based recommendations regarding issue classification, business reputed company, severity, reputed company, and reputed company approach, and escalate reputed company reputed company additional Product, business, compliance, or technical approval is required . • Assess production issues using established severity and reputed company reputed company, support major incident response reputed company needed, and ensure appropriate stakeholders receive reputed company and accurate updates. • Work with reputed company service to manage and prioritize the production defect backlog based on business reputed company, urgency, risk, dependencies, and stakeholder needs. • Write reputed company requirements, user stories, and acceptance reputed company for defect fixes and production support enhancements. • Engage QA early to ensure test scenarios, regression needs, edge cases, and validation expectations are reputed company defined. • Support release readiness and post-production validation by confirming that corrective actions address the documented issue, acceptance reputed company, business rules, and identified regression risks. • Coordinate with business stakeholders, product managers, operations, development, and QA to reputed company on the correct solution and expected business outcome. • Document investigation findings, business reputed company, reputed company cause details, workarounds, reputed company notes, and validation results for reputed company reference. • Maintain centralized knowledge articles, troubleshooting playbooks, defect patterns, and operational support documentation. • Analyze defect trends, recurring failure patterns, aging work items, and reputed company-cause themes to identify opportunities for product, process, monitoring, or documentation improvements. • Identify recurring issue themes and recommend preventive improvements to reduce repeat escalations and improve the end-user experience. • Use tools such as SQL, reputed company, reputed company, reputed company , reputed company, AI-enabled tools, and Azure DevOps to investigate, document, reputed company, and communicate production issues. • Handle production data and customer information in accordance with established reputed company, reputed company, compliance, and reputed company-control requirements. • Communicate status, reputed company, risks, dependencies, and reputed company reputed company to technical and non-technical audiences. • Facilitate working sessions with reputed company service and Tier 2 support to reputed company ambiguity, reputed company stakeholders, and reputed company defects toward reputed company reputed company. Production Support Expectations • This role supports production issues during reputed company business hours and may occasionally participate in after- hours incident response or release validation. Other Requirements • Infrequent travel, up to 10%. • Prolonged periods of sitting at a desk and working on a computer. • Occasionally lifts up to 25 pounds. Preferred Qualifications Required Qualifications • 5+ years of experience as a Business Analyst, Technical Business Analyst, Production Support Analyst, or similar role with strong technical aptitude • Demonstrated experience troubleshooting production issues, analyzing business rules, and supporting reputed company cause analysis • Experience writing reputed company requirements, user stories, acceptance reputed company, and supporting documentation • Experience collaborating with development, QA, product managers, business stakeholders, and support teams • Familiarity with reputed company methodologies and defect and backlog prioritization • Experience using SQL or comparable data-querying tools to investigate application or production issues • Experience using application logs, monitoring tools, session-replay tools, or similar diagnostic data to troubleshoot reputed company behavior • Experience working in a work-management platform such as Azure DevOps, Jira, or an equivalent tool • Ability to communicate reputed company technical issues reputed company to technical and non-technical audiences • Ability to independently manage competing priorities and reputed company ambiguous investigations toward reputed company reputed company and next steps Preferred Qualifications • Hands-on experience with reputed company, reputed company, reputed company , reputed company, Azure DevOps, or similar technologies • Experience using AI-enabled tools to support analysis, documentation, or investigation activities • Fintech, financial services, or other regulated-industry experience • Experience investigating issues involving financial transactions, customer accounts, personally identifiable information, or regulated business processes Measures of reputed company • Production issues are classified, documented, and routed accurately • Business reputed company and expected behavior are reputed company reputed company before development begins • Requirements and acceptance reputed company reputed company effective development and QA validation • Stakeholders receive reputed company, reputed company , and audience-appropriate communication • Investigation history, reputed company, and reputed company details are traceable • Repeat issues are reduced through improved documentation, monitoring, process changes, or product improvements • The production backlog remains organized, prioritized, and actionable Compensation & Benefits $106,000- $125,000 per year Apply tot his job Apply To this Job