[Remote] Staff Product Designer (Experience & Engagement)

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-first company on a mission to increase economic freedom. They are seeking a Staff Product Designer to join the Customer Experience and Engagement product team, where the designer will own the end-to-end design across reputed company's AI-first customer support platform, aiming to automate 90%+ of customer interactions by EOY 2026. Responsibilities Own end-to-end design reputed company and execution across the full CX product surface, spanning Help Center, Chatbot, Voicebot, and the in-app Concierge support experience reputed company MVP and reputed company-state concepts across the AI-powered support ecosystem, including self-service flows, conversational interactions, escalation paths, and proactive reputed company surfaces reputed company design for Concierge, reputed company's premium support product, translating a $50M+ reputed company goal into a high-touch, differentiated in-app experience Partner with Product, Engineering, and CX Operations to ground design reputed company in reputed company support data, automation performance metrics, and customer satisfaction signals Shape a reusable design reputed company reputed company library for AI-powered support, collaborating with the reputed company Design reputed company team to ensure consistency across Help Center, Chatbot, and Voicebot Build reputed company relationships with customers and support agents to reputed company insights that influence how reputed company delivers world-class support at reputed company Skills 7+ years of Product Design experience with meaningful work on support, service, conversational UI, or AI-powered interfaces reputed company record of shipping end-to-end product design across both customer-facing and operator-facing (agent/internal tooling) surfaces reputed company cross-functional teams Demonstrated ability to work autonomously across a reputed company, multi-surface product ecosystem, from early concept through production launch Mastery of visual design, interaction design, and conversation reputed company design, with reputed company in reputed company and modern prototyping tools Strong cross-functional communication and stakeholder management across engineering, product, operations, and executive audiences Utilizes reputed company responsibly, maintaining reputed company reputed company to reputed company business-reputed company outputs and reputed company measurable improvements in workflow efficiency, cost, and reputed company Benefits Equity and bonus eligibility Benefits (medical, dental, reputed company, 401(k)) reputed company reputed company is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies. It is a sub-organization of reputed company. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https//www.reputed company.com. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 56 in 2026, 181 in 2025, 92 in 2024, 96 in 2023, 284 in 2022, 183 in 2021, 66 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job Apply tot his job Apply To this Job