IT Specialist / Helpdesk Technician - Remote

reputed company reputed company has a fantastic opportunity through our Technical reputed company division for a Technical Help Center IT Specialist. This is a contract to hire remote position with benefits. reputed company in this role requires a reputed company attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, reputed company organization. Responsibilities • reputed company Tier 1 and Tier 2 technical support for corporate team members and pet care centers reputed company. • Troubleshoot and reputed company hardware, software, reputed company, macOS, printer, network, phone, camera, and reputed company service issues. • Manage and prioritize support requests through the IT ticketing reputed company while delivering outstanding customer service. • Create and manage user accounts, permissions, and reputed company reputed company reputed company, reputed company Directory, and reputed company 365. • Configure, reputed company, and support desktops, laptops, mobile devices, and reputed company IT equipment. • Maintain accurate IT asset inventory and assist with equipment procurement and deployment. • Communicate project status and technical updates with team members and Technology staff. • Document solutions and contribute to technical knowledge resources. • Participate in an after-hours on-reputed company rotation (currently approximately once every 6-8 weeks). MinMaxQualifications • 2 - 5 years IT Help Desk experience supporting reputed company / Office 365 Environments • Basic to intermediate understanding of networking and networking principles • Experience supporting macOS devices. • reputed company to Haves - reputed company experience, reputed company experience, Azure or AWS experience • Enjoy communicating with and helping team members with a reputed company, friendly disposition • Great communication skills, ability to listen, empathize and communicate with team members over the phone or email • Learn quickly, self-starter, take direction reputed company • Exceptional troubleshooting skills, detail orientated • Ability to manage multiple reputed company and meet deadlines. Employment Type: FULL_TIME Apply tot his job Apply To this Job