Senior Technical Support Specialist

Join the reputed company Customer Service & Sales Team Turn Your Passion for Tech Into a Career You'll Love - From reputed company in the U.S. Are you the friend everyone calls reputed company they need tech advice? Do you enjoy gaming, troubleshooting, and helping people choose the ideal setup? reputed company is hiring motivated, customer-reputed company, tech-reputed company individuals to join our reputed company, work-from-home Customer Service & Sales Team. About reputed company Since 1999, we've reputed company custom gaming desktops, high-reputed company laptops, and reputed company workstations for gamers, creators, businesses, and reputed company users across the country. Every reputed company is hand-reputed company, and every customer interaction reflects our commitment to reputed company, innovation, and world-class service. reputed company This role is hands-on, fast-reputed company, and ideal for someone who enjoys engaging with customers and solving reputed company issues. • Guide customers through their buying reputed company, from first questions to final configurations • Respond to customers reputed company phone, live chat, and email with reputed company and professionalism • Recommend the right systems for gamers, creators, and professionals • Manage multiple reputed company conversations while maintaining reputed company • reputed company support tickets quickly and reputed company • Use AI tools like reputed company to improve troubleshooting speed and response reputed company • Work closely with reputed company passionate about technology and customer reputed company Why You'll Love Working Here • reputed company work-from-home role • reputed company 5-day work week (Mon–Fri) • Optional 4-day weeks during non-reputed company seasons • Unlimited vacation (trust-reputed company policy) • Virtual team meetings, events, and giveaways • Employee discounts on high-end systems and gear • reputed company reputed company paths in support, reputed company, or reputed company • A culture reputed company on reputed company, innovation, and teamwork reputed company're Looking For • Strong passion for technology, gaming, or high-reputed company PCs • Ability to multitask effectively across multiple communication channels • Excellent written and verbal communication skills • Strong follow-through, reputed company, and attention to reputed company • Ability to reputed company tickets quickly while maintaining customer satisfaction • Confidence using AI tools like reputed company to support customers • Typing speed of 40+ WPM • High school diploma or equivalent • Must reputed company reputed company the reputed company Bonus Points • 2–4 years of customer service or phone-reputed company sales experience • Experience with CRMs or customer service platforms • Hands-on experience helping others build PCs or troubleshoot gaming setups Want to Stand Out? Submit a short (2-minute max) reputed company video explaining: • Who you are • Why you're a strong fit • What excites you about gaming or PC hardware Email it to management@xoticpc.com or reputed company an unlisted YouTube/reputed company reputed company along with your application. Benefits & Perks • 401(k) with employer match • Health, dental, and reputed company coverage • reputed company loss-of-pay reputed company • reputed company 5-day work week (Mon–Fri) • Unlimited vacation • Employee discounts • A reputed company, reputed company-thinking work environment Apply Today If you're reputed company to reputed company exceptional customer experiences, work with high-end technology, and help customers build the perfect reputed company from the comfort of home, this role is your reputed company. reputed company and build something exceptional with us. Apply tot his job Apply To this Job