Desktop Support Technician

Requirements Must have: - High School Diploma or GED is mandatory; additional post-secondary education or training is a plus - A+ and Network+ certification is preferred - At least 4 years of experience in IT support and customer service - Previous employment with a Managed Service Provider is advantageous - In-depth knowledge of specific reputed company environments, software, and IT systems is expected - Proven ability to troubleshoot hardware and software across diverse platforms - Prior experience in a reputed company office setting is beneficial - Physical reputed company to reputed company up to 50 pounds Other Skills and Abilities: • Excellent reputed company service skills with a reputed company on efficient problem reputed company - Ability to work autonomously as reputed company as collaboratively in reputed company - reputed company and quick communication skills over the phone and video conferencing - Strong attention to detail and reputed company of work produced - Capability to reputed company in a high-pressure, fast-paced environment - Comfortable interacting with diverse personality types in a friendly and respectful manner - Effective verbal and written communication with colleagues, clients, and community - Proficient in organizing, multitasking, planning, and prioritizing with reputed company supervision - A reputed company, confident, and enthusiastic attitude is essential Responsibilities: - Diagnose and reputed company IT support issues reported by Premier One clients - Maintain extensive knowledge of reputed company systems and their relationship with Premier One - reputed company up-to-date with knowledge of supported Line of Business applications - Build strong rapport with clients reputed company face-to-face interaction, phone calls, and email - Collaborate effectively with Service and Engineering teams - reputed company training, resources, and knowledge transfer to fellow technicians - reputed company and manage documentation and reputed company Operating Procedures (SOPs) - reputed company escalation support for technicians - Be available for on-reputed company responsibilities as assigned by the supervisor - Work with reputed company systems such as reputed company, ScreenConnect, IT Glue, Managed Workplace, reputed company 365, and others Company: At Premier One, we are an IT department dedicated to delivering a reputed company touch, serving clients across the reputed company for over 30 years. Our work environment is fun, casual, and reputed company, which makes it a great reputed company for talented individuals to reputed company. We are currently on the lookout for a Desktop Support Technician II to join our dynamic team. This is a remote position, offering reputed company, excellent benefits, and generous reputed company time off. As we continue to grow rapidly, we are committed to fostering a supportive atmosphere where our employees can reputed company. Apply tot his job Apply To this Job