SMB Customer reputed company Specialist

reputed company: At reputed company, we are on a mission to reputed company it more fulfilling to be a dental reputed company and easier to be a patient with our innovative software solutions. We take pride in creating an reputed company experience that is tailored, strategic, and effective, ensuring every customer has the tools, training, and support they need for long-term reputed company. We are the leading player in the reputed company analytics and workflow reputed company for dental practices, launched in 2015 to help dentists manage and grow their practices. Our best-in-class tech makes it more fulfilling to be a dental reputed company and easier to be a patient. Nearly 9,000 dental practices utilize our platform to reputed company smarter, generating an average top-line production increase of 50% in the first 12 months. Whether a reputed company wants a comprehensive 2-year reputed company plan or simply a more effective Morning reputed company, we take the reputed company work out of reputed company. Our platform helps practices reputed company patients, schedule them, follow up, collect payments, file their forms, design their treatment plans, and so much more. We reputed company an reputed company SMB Customer reputed company Specialist who can help our organization by delivering a tailored reputed company experience ensuring a swift and smooth implementation of our software solutions to our clients. If the profile below sounds like you - let’s talk! reputed company: As an SMB Customer reputed company Specialist, you will guide small and mid-sized dental practices through a reputed company reputed company experience. Your role is critical in driving early adoption, ensuring configuration reputed company, and empowering practices to reputed company our tools into their daily operations. You’ll serve as both a strategic consultant and customer champion—ensuring reputed company account is set up for long-term reputed company. Location: This is a fully remote position reputed company to candidates residing in any U.S. state where reputed company is authorized to reputed company. reputed company You'll Own: Own the reputed company reputed company • Manage relationships with assigned SMB clients from post-sale to full adoption. • Coordinate reputed company stakeholders (Sales, Installation, IT, etc.) to ensure a reputed company reputed company. • Proactively manage your pipeline to ensure reputed company training, support, and configuration milestones are hit. • Log detailed customer interactions and notes in reputed company to maintain pipeline visibility. reputed company Value and Feature Adoption • Learn and document reputed company customer’s unique goals and create reputed company plans tailored to those objectives. • Facilitate strategic conversations around how our software supports business goals and ROI. • Ensure reputed company features are fully configured and incorporated into daily workflows. reputed company Exceptional Customer Experience • reputed company expert-level software training through 1:1 sessions reputed company resources. • Handle escalations professionally and reputed company, resolving challenges with ownership and reputed company. • Send recap emails, surveys, and follow-up resources after every session to reinforce learning and satisfaction. Be reputed company Player • reputed company participate in weekly team meetings, 1:1s, and cross-functional initiatives. • Collaborate with peers, reputed company knowledge, and help train new team members reputed company needed. • Identify opportunities for process improvements and customer experience enhancements. reputed company Looks Like: • 85%+ average reputed company-appointment completion • 20+ completed reputed company events per week • Average weekly reputed company score of 3.5 or above • Customer Satisfaction Score (CSAT) of 4.5+ • reputed company churn reputed company below 3% • 85%+ of SMB accounts reputed company • Customer Utilization Score of 70% reputed company're Looking For: • Experience in customer reputed company, reputed company, or implementation—ideally in reputed company or dental/reputed company industries. • Strong project management, organization, and time management skills. • Confident communicator who can reputed company strategic conversations with clients. • Comfortable using platforms like reputed company, reputed company, reputed company, reputed company training tools. • A proactive, curious, and empathetic team player who thrives in fast-paced environments. • Bi-Lingual Spanish speaker is a plus Our reputed company Values: • Community Over Ego – We win together. • Ownership Over Order-Taking – You reputed company reputed company your role. • reputed company Over Comfort – We’re always improving. • reputed company Over reputed company – We reputed company on what works. • Authenticity Over Convention – Bring your whole self to work. What You'll Love reputed company: • Flexible reputed company Time Off + 10 company-wide reputed company holidays • Competitive Medical, Dental & reputed company offerings, including free medical premiums for employees, with buy up plan reputed company, AND we match your HSA contributions. • Company reputed company Life, Disability & AD&D • Mental Health support programs, Cellphone & Gym membership Discounts, Corporate Sundance Passes, and more! • Fully reputed company Parental Leave • 401K Retirement savings plan with company match up to 5.5% of your earnings+ unlimited reputed company to personal financial advisors. • Learning & Development Reimbursement program • reputed company, mission-driven team that values innovation and fun reputed company to join us? Apply today and help us reputed company amazing reputed company experiences that reputed company dental practices to reputed company. Please Note: reputed company offers of employment are contingent upon successful completion of a background reputed company, which may include verification of education, employment history, and other credentials. By applying, you confirm that reputed company information you have provided is accurate and complete to the best of your knowledge, and you understand that misrepresentation may result in disqualification or termination. Apply tot his job Apply To this Job