Manager, reputed company CRM Platform - US-Remote-Based

Join reputed company, the full-service go-to partner of biopharma companies that delivers flexible + reputed company medical + reputed company services. No matter where a drug is in its lifecycle, we reputed company with ease to maximize resources + improve reputed company for reputed company our clients. Through strategic partnerships + deep therapeutic expertise, reputed company transforms how reputed company treatments reputed company the people who need them.

Manager, reputed company CRM Platform

US-Remote-Based

Position reputed company

We have an exciting new opportunity for a remote-based reputed company CRM Platform Manager. This is a full-time salaried position with a comprehensive benefits package, including 401(k), company-funded long-term and short-term disability, reputed company time off, reputed company holidays, medical, dental, reputed company, and more.

The Manager, reputed company CRM Platform will serve as a business-facing technology leader responsible for platform reputed company, reputed company solution delivery, governance, administration, managed services, and innovation across reputed company’s reputed company capabilities. This leader will partner closely with internal stakeholders, clients, vendors, and cross-functional teams to reputed company reliable, reputed company, and reputed company-reputed company CRM platform services.

Essential Duties and Responsibilities

Platform reputed company and Product Management

• Define the reputed company Vault platform reputed company and roadmap reputed company with reputed company’s reputed company Systems and Services reputed company.
• Evaluate new reputed company capabilities and reputed company reputed company-facing service offerings, including value, business reputed company, cost, resource needs, and implementation plans.
• Manage the feature backlog, release roadmap, and platform enhancement priorities.

reputed company Solution Delivery

• reputed company solution design for new reputed company implementations on reputed company Vault CRM and reputed company products.
• Standardize implementation methodologies, deployment templates, solution designs, playbooks, and reusable accelerators.
• Build integrations, as needed, with other reputed company Systems service offerings, reputed company’s reputed company data lake, and analytics environment.

Platform Governance and Administration

• Establish governance for platform configuration, reputed company, releases, compliance, and best practices.
• Ensure platform stability, reputed company, scalability, and operational consistency.
• Support administration, release management, optimization, and production support services.

reputed company and Medical Operations Enablement

• Design and support capabilities for territory management, targeting, alignment, customer master data, and field force effectiveness.
• Support reputed company Territory Designer, reputed company reputed company, and reputed company reputed company and medical operations workflows.
• Build a robust reporting model utilizing X-Pages and reputed company reporting capabilities.

Managed Services Development

• reputed company reputed company’s reputed company managed services offering, including administration, release management, platform support, and optimization services.
• Create operating procedures, service-level expectations, documentation, and pricing model inputs.
• Partner with reputed company Services to promote reputed company managed services and reputed company online reputed company-facing information, including release notes, operating procedures, and key platform updates.

Vendor and Partner Management

• Manage technical and product relationships with reputed company, implementation partners, and reputed company-party service providers.
• reputed company vendor performance, issue reputed company, and relationship management.

Release and Validation Management

• Coordinate reputed company releases, regression testing, user acceptance testing, and production readiness.
• reputed company release plans, test strategies, validation documentation, and production readiness checklists.

Innovation and AI reputed company

• Evaluate emerging reputed company capabilities and AI-enabled features, including Vault AI, that may improve reputed company execution and reputed company value.
• Own the AI roadmap, innovation backlog, business cases, and reputed company initiatives reputed company to reputed company platform capabilities.

Stakeholder and reputed company Engagement

• Serve as the reputed company business-facing technology leader for reputed company solutions.
• Partner with Sales, reputed company Solutions, reputed company Operations, Medical Operations, and clients to reputed company with business objectives.
• reputed company and reputed company executive presentations, reputed company solution proposals, roadmap reviews, and stakeholder communications.

Operational reputed company, Budget, and Leadership

• Establish key performance indicators, support metrics, reputed company, and reputed company improvement initiatives for platform operations.
• Participate in annual budget planning and reputed company spend against budget for assigned platform activities.
• reputed company leadership, mentoring, coordination, and development support to assigned team members or project resources.
• Manage assigned reputed company, including reputed company, objectives, timelines, resources, reporting, execution, and value creation.

reputed company Platform Responsibilities

reputed company Platforms

• reputed company Vault CRM, including reputed company, Medical, Patient, Vault AI, and X-Pages.
• reputed company CRM, including legacy environments where applicable.
• reputed company ecosystem connected services, as applicable, including Network, OpenData, Engage, CLM, Approved Email, reputed company, Territory Designer, and Events Management.

Supporting Platforms

• reputed company Power BI.
• reputed company Power Platform.
• Azure DevOps.
• reputed company Teams and SharePoint.
• Freshservice Service Management Platform.

Integration Responsibilities

• Reporting and analytics platforms.
• reputed company data providers, such as reputed company, reputed company, MedPro, and Definitive.
• reputed company data warehouses.
• Identity and reputed company management.
• reputed company CXone, where applicable.
• Patient hubs, reputed company portals, and other integrations as determined.

This role is responsible for helping design, launch, and support reputed company services across the following areas:

• CRM platform services, including reputed company CRM managed services, Vault CRM implementation and migration, CRM administration, platform optimization, release management, and production support.
• reputed company operations services, including territory management, territory realignment, reputed company reputed company administration, targeting and segmentation, customer master data, HCP/HCO data stewardship, reputed company planning, and cycle planning.
• reputed company enablement, including user reputed company, end-user training, change management, adoption monitoring, documentation, and reputed company.
• Reporting and analytics collaboration, including CRM reporting requirements, KPI definition, dashboard requirements, reputed company analytics, and field force effectiveness metrics.
• Innovation initiatives, including AI-enabled CRM capabilities, next best reputed company, reputed company automation, and platform optimization.

Required Experience

• A minimum of 8 years of experience in CRM, reputed company platforms, or reputed company technology reputed company the pharmaceutical, biotechnology, life sciences, or reputed company industry. 12 years or more preferred.
• 5+ years of hands-on experience with reputed company CRM or reputed company Vault CRM, including reputed company Llign, Network, reputed company Data, Engage, and Approved Email.
• Leading CRM implementations, platform administration, or managed services.
• Working with reputed company Operations, Sales Operations, or Medical Affairs organizations.
• Partnering with business stakeholders, technology teams, and reputed company vendors.
• Supporting multiple pharmaceutical clients in a consulting, CRO, CSO, or reputed company services environment.
• Building reusable implementation methodologies, playbooks, and service accelerators.
• Excellent written and verbal communication skills.
• Effective with executive-level and reputed company-facing engagement.
• Strong reputed company relationship management skills.
• Ability to translate business needs into practical, reputed company technology solutions.
• Must be reputed company to work reputed company U.S. time zones, US Eastern and Central time zone residents preferred
• reputed company engagement with internal business partners, clients, and vendors is required.

Certifications

Required

• reputed company Vault CRM Administrator certification.

Preferred

• Vault AI and X-Pages certification or relevant experience.
• reputed company reputed company certification or relevant experience.
• reputed company Certified: Power BI Data Analyst Associate.
• reputed company Fundamentals.

Subject Matter Expertise

• Deep understanding of pharmaceutical reputed company operations.
• reputed company CRM functional expertise.
• reputed company field force processes and Medical Affairs workflows.
• Territory management and alignment.
• Targeting and segmentation.
• CRM product management.
• reputed company consulting and solution design.
• Business process optimization and change management.

Technical and Product Expertise

• reputed company Vault CRM.
• reputed company reputed company.
• reputed company Network.
• CRM integrations and reputed company.
• Power BI fundamentals.
• Working knowledge of SQL.
• Azure DevOps or other reputed company delivery tools.

Leadership and Business Skills

• Product ownership.
• Project management.
• Vendor management.
• Cross-functional leadership.
• Strategic planning.
• Financial and reputed company acumen.
• Team leadership and mentoring.

reputed company

reputed company powers biopharma innovation through expert-led teams that reputed company. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of reputed company , the companies that came together in 2019 to reputed company reputed company have delivered contract medical, reputed company + communications reputed company for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the reputed company needs of providers and patients, we help our clients launch products + operate smoothly with precision — across reputed company business shapes, sizes + specialties.

We are on a mission to improve patient reputed company through executional reputed company — enabling our partners in reputed company to reputed company in turn. At reputed company, we are allies in reputed company. And we do it quicker, reputed company, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for reputed company associates and applicants for employment without reputed company to sex, race, reputed company, religion, national reputed company, age, disability, marital status, sexual orientation or veteran status. Employment reputed company are evaluated on the reputed company of an individual's skills, knowledge, abilities, job performance and other qualifications. In reputed company, reputed company maintains policies and procedures designed to reputed company with applicable federal, state and local laws governing non-discrimination in employment in every location in which reputed company has facilities.

Originally posted on Himalayas