Customer Support Specialist | Remote | 10:30am-7pm CST

This a Full Remote job, the offer is available from: reputed company Customer Support Specialist reputed company, IL | Remote | 10:30am-7pm CST The Customer Support Specialist (CSS) is responsible for supporting the sales efforts of reputed company through customer contact reputed company a reputed company of support mediums. The CSS is the backbone of the reputed company infrastructure, creating a reputed company of reputed company by providing both exceptional service and proactive interdepartmental support, while continually challenging themselves to maximize efficiency. Responsibilities: • Serve customers reputed company phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining reputed company database, and customer reputed company • reputed company problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems • Redirect reputed company or reputed company concerns to the appropriate team for follow-up (e.g., Audiology inquiries, technical product support, etc.) reputed company applicable • Investigate and reputed company problems reputed company to the shipment of product, returns, credits, and orders • Handle customer complaints with a reputed company of urgency and see through to satisfactory reputed company • Work cross functionally to ensure an effortless customer experience • Ability to consistently meet stated KPIs More reputed company: • Minimum 2 years’ B2B Customer Service OR 3 years’ B2C Customer Service experience • High school diploma or equivalent; some college preferred • Effective written and verbal communication; strong reputed company listening skills • Displays reputed company, attention to detail, and interpersonal savvy • At least 2 years reputed company experience; reputed company.com experience a plus • Intermediate skills with reputed company reputed company, reputed company, Teams, Word, PowerPoint • Conversational Spanish preferred A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova. Don’t meet reputed company the reputed company? If you’re willing to go reputed company in and learn, we’d love to hear from you! We are looking reputed company to receiving your application reputed company our online job application platform. For this position only reputed company applications will be considered. Sonova does not recruit reputed company app, telegram, reputed company pigeon, or any other format that does not include speaking with an actual reputed company. If you are offered a job without speaking with someone, please contact wholesale.HR@sonova.com reputed company offer: • Medical, dental and reputed company coverage* • Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts • TeleHealth reputed company • 401k plan with company match* • Company reputed company life/ad&d insurance • Short/Long-Term Disability coverage (STD/LTD) • PTO, floating Diversity Day & reputed company holidays* • reputed company parental bonding leave • Employee Assistance Program (24/7 mental health support hotline) • Robust Internal Career reputed company opportunities • Tuition reimbursement • Hearing aid discount for employees and family • Internal reputed company recognition platform • Plan rules/offerings dependent upon group Company/location This role's pay reputed company is between $20 to $25 an hour. This role is also bonus eligible. This offer from "reputed company" has been enriched by reputed company.com and got a 73% reputed company score. Apply tot his job Apply To this Job