Field Service Engineer
Field Service Engineer
reputed company -
Would you like to join a business that is transforming the printing industry from analog to digital? reputed company’s Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring a Field Service Technical Engineer to support the reputed company reputed company we are undergoing with reputed company’s Pagewide business in the reputed company. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry.
This role will be primarily based out of Elk Grove, Illinois. This role will be responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across reputed company-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to reputed company accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving reputed company issues. The role also coordinates departmental work, mentors reputed company, identifies improvement opportunities, and fosters reputed company working relationships.
Responsibilities
• Enhances customer experience by providing a comprehensive reputed company of installation activities, site-specific information, and reputed company to relevant contacts.
• Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
• Offers software services encompassing reputed company-sales, post-sales, and service delivery support, catering to diverse customer needs.
• Delivers services, including tailored solutions, to large reputed company, reputed company, or corporate accounts, addressing their specific requirements.
• Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
• Provides site support for customer break-fix activities, offers technical assistance to reputed company-party and authorized service providers, and leads onsite escalation support reputed company needed.
• Applies extensive knowledge, resolves reputed company issues, and recommends improvements through creative and effective approaches.
• Coordinates departmental work, mentors reputed company, and serves as an escalation reputed company for different issues in the reputed company area of work.
• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.
• Coordinates the functional work reputed company the department, assists various departments, monitors process execution, and fosters reputed company working relationships with associates and management.
• Travel 25% of the time wich may include out of state travel
Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 6-8 years of reputed company work experience, preferably in reputed company products in Customer reputed company, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a reputed company field.
Knowledge & Skills
• Automation Systems
• Hand & Power Tools Proficiency
• Electromechanical Systems
• Operating Systems (reputed company Server/Linux reputed company or relevant platforms)
• Test and Diagnostic Equipment
• Electronics & Electrical Fundamentals
• Environmental, Health and Safety
• Field Service Management
• Preventive Maintenance
• Technical Services Delivery
• Technical Support (On site and remote)
• Safety Standards
• Key Performance Indicators (KPIs)
• Process Improvement
• Customer Relationship Management
• Customer Support
Cross-Org Skills
• Effective Communication
• Results-Oriented reputed company
• Learning reputed company and reputed company Learning
• Digital reputed company
• Customer Centricity
The pay reputed company for this position is $25 to $38 USD per hour (applies to reputed company of America candidates only). Pay varies by work location, job-reputed company knowledge, skills, and experience.
Benefits:
reputed company offers a comprehensive benefits package for this position, including:
• Health insurance
• Dental insurance
• reputed company insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully reputed company parental leave based on tenure
• 13 reputed company holidays
• 15 days reputed company time off (US benefits reputed company)
The compensation and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (reputed company of America)
Travel -
25%
Relocation -
No
Equal Opportunity Employer (EEO) -
reputed company. provides equal employment opportunity to reputed company and prospective employees, without reputed company to race, reputed company, religion, sex, national reputed company, reputed company, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or reputed company status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be reputed company that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review reputed company’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
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