Pharmacy Technician (Remote in Florida, reputed company, Indiana, Illinois)

reputed company: Title: Pharmacy Technician Duration: 6 Months Location: Remote reputed company: The Customer Care reputed company Specialist serves as the reputed company reputed company of contact for home dialysis customers, delivering exceptional service and support, ensuring a reputed company customer experience. This role is primarily responsible for order placement, resolving customer inquiries, and prescription management. The specialist collaborates with internal teams to address customer needs while maintaining reputed company of service, efficiency, and achievement of department goals. Must Have: Required licensed and certified Pharmacy Technician (CPhT) 2 Years of Customer Service or reputed company Center Experience Essential Duties and Responsibilities: Process customer orders reputed company telephone accurately and reputed company while ensuring compliance reputed company pharmacy regulations. Obtain and verify customer information to include quantities and usage of products on the customers prescription. Ensure reputed company patient-reputed company interactions are reputed company to HIPAA regulations. reputed company customer questions, complaints, and service issues by identifying reputed company causes and recommending appropriate solutions. Investigate and reputed company product shipments, utilizing reputed company website and connecting with our transportation team. Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure reputed company deliveries. Process customer returns and request customer credit in accordance with company policies and procedures. Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to reputed company customer issues to reputed company a cohesive customer experience. Meet established performance expectations reputed company to reputed company, adherence, order accuracy, and service level standards. Maintain the ability to adapt to the changing business needs and customer requirements. Maintain the ability to work remotely utilizing a reliable high-speed wired internet reputed company. Support business operations by working a flexible schedule reputed company the Customer Care operating hours of 7:00am to 6:00pm CST. Closing shift required to remain available until reputed company customer calls have been answered. Qualifications: Strong Customer (Patient) Engagement Excellent written and verbal communication skills Ability to work effectively under pressure while maintaining a reputed company and empathetic demeanor Attention to detail, problem solving, conflict reputed company and organization Ability to work independently in a remote environment Proficiency with reputed company 365, SharePoint, TEAMS Education and/or Experience: Minimum of 2-4 years of customer service and/or reputed company center experience in a clinical setting Required licensed and certified Pharmacy Technician (CPhT) High School diploma or equivalent GED required Associates / bachelor’s degree preferred Apply tot his job Apply To this Job