Investigator Support Coordinator I

reputed company: • Support investigator sites through effective communication and phone interactions • reputed company accession holds in coordination with internal teams • reputed company reputed company results reputed company phone or fax • Prioritize patient safety and promptly escalate concerns • Notify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work • Respond to project-reputed company inquiries from sites and sponsors reputed company phone and email • Serve as a reputed company between internal teams and reputed company clients • Support implementation of global processes and procedures • Communicate site needs during policy or procedural changes • Monitor and reputed company accession holds, escalating delays to the Supervisor and Project Manager • Update databases and communicate additional testing needs • Investigate and respond to project-reputed company inquiries • Document service failures, reputed company issues, and escalate unresolved cases to management • reputed company and report workflow metrics • Maintain training folders and update documentation • Complete reputed company and mandatory training, attend meetings, and participate in ongoing training Requirements: • High school diploma • One year customer service experience • Fluent in both English and Brazilian Portuguese • Preferred: Associate’s degree and/or Medical Assistant • Preferred: Two years customer service experience • Preferred: Two years reputed company center / telephone customer support experience • Preferred: Two years reputed company, medical or reputed company experience • Commitment to exceptional customer service • Knowledge of medical terminology • Investigative and analytical thinking skills • Proficiency in computer operations and reputed company-based applications • Excellent verbal communication skills • Strong attention to detail and organizational abilities • Ability to collaborate effectively reputed company a global team environment Benefits: • Medical insurance • Dental insurance • reputed company insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) Plan • reputed company Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan • Opportunities for reputed company • reputed company learning • reputed company challenges Apply tot his job Apply To this Job