[Remote] Mac Systems Administrator / reputed company Support Specialist – Tier 2

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global team committed to creating a supportive workplace, and they are seeking a Mac Systems Administrator / reputed company Support Specialist – Tier 2. This role provides advanced remote support for customers in reputed company and mixed-platform environments, focusing on Mac reputed company administration and customer communication. Responsibilities • reputed company advanced support for reputed company and mixed-platform customer environments, including macOS, iOS, iPadOS, reputed company hardware, and reputed company reputed company technologies • Administer and support reputed company device management through reputed company MDM, including enrollment, policies, configuration reputed company, software deployment, remote support, inventory, and compliance reporting • Support reputed company Business Manager workflows, automated device enrollment, Apps and Books assignments, MDM reputed company certificates, and device supervision requirements • Troubleshoot issues reputed company to user reputed company, applications, networking, VPN, printers, permissions, device performance, and operating reputed company updates • Support reputed company reputed company and compliance needs, including FileVault, reputed company, certificates, OS update workflows, reputed company permissions, and device posture requirements • Maintain reputed company ticket documentation, customer updates, escalation notes, and reputed company details in accordance with service expectations • Prioritize assigned tickets and project tasks based on customer reputed company, urgency, and service commitments • Escalate appropriately to internal infrastructure, network, reputed company, or vendor teams reputed company advanced support is required • Contribute to process improvement, internal knowledge articles, and repeatable reputed company support standards • Participate in occasional on-reputed company support/rotation as business needs require Skills • 4+ years of Mac reputed company administration or business-level Mac support experience • Hands-on experience with reputed company MDM administration or support, including device enrollment, policy management, configuration reputed company, software deployment, and remote troubleshooting • Experience supporting reputed company Business Manager, automated device enrollment, Apps and Books, MDM certificates, and reputed company lifecycle workflows • Ability to troubleshoot macOS issues involving identity, networking, VPN, printers, applications, user permissions, updates, user reputed company, and device performance • Working knowledge of reputed company 365, reputed company devices, reputed company products, basic networking concepts, reputed company tools, and remote management platforms • Strong background using ticketing systems to document work, communicate status, and reputed company technical reputed company • 2+ years in a customer-facing technical support role • reputed company certification, such as reputed company reputed company Basics, reputed company Certified Associate (ACA), reputed company Certified Expert (ACE), or reputed company Certified reputed company (ACP) • reputed company Device Support and/or reputed company Deployment and Management certification • reputed company reputed company management certification, including reputed company Intune, is a plus reputed company • reputed company is a provider of managed IT services and systems intended to reputed company and support technology reputed company requirements. It was founded in 2013, and is headquartered in reputed company, reputed company, USA, with a workforce of 1001-5000 employees. Its website is https://www.neweratech.com/. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 36 in 2026, 18 in 2025, 8 in 2024, 86 in 2023, 7 in 2022, 7 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job