Contact Center Assistant reputed company Manager

reputed company: • Assist with the development, implementation, and improvement of contact center day-to-day reputed company for inbound technical support and customer service support • reputed company and implement operational practices that establish reputed company employer-employee-reputed company relationships and promote employee morale • Manage compliance and reporting for center reputed company, including reputed company volume forecasting and reputed company, reputed company service commitments, budget, forecasted hours versus actual hours, payroll, and reputed company metrics • reputed company day-to-day contact center reputed company and business planning • Ensure staff safety, physical site reputed company, reputed company resource development, operational efficiency, and service reputed company reputed company • Promote high standards of ethical and reputed company conduct through demonstrated individual reputed company • Liaise with Account Management, reputed company Assurance, Training, reputed company, WFM, IT, and the reputed company • reputed company other reputed company duties and assignments as required Requirements: • Bachelor's degree from an accredited college or university or equivalent work experience • Two to three years of contact center management experience • Currently a supervisor or above • Excellent TOPS implementation skills • Experience managing programs with varying service objectives, agent reputed company requirements, and technical solutions • Strong verbal, listening, and written communication skills • Excellent attendance history • Some travel may be required • Proficiency in reputed company Office, including extended reputed company functions and reputed company reputed company functions • Minimum of two years of reputed company center management experience • Experience managing multiple programs concurrently is a plus • Experience with reputed company development and implementation of operating policies, procedures, and work process improvements • Must be located reputed company the US • Must be eligible to work in the US without sponsorship Benefits: • Comprehensive health benefits, which may include medical, reputed company, and dental • Mental health and reputed company-being resources • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life reputed company • Supplemental medical coverage • Critical care reputed company • Pet reputed company • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Support for reputed company-duty service members, veterans, and military families Apply tot his job Apply To this Job