Contact Center Account Manager

Category : Customer Service/Support Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers. About TP TP is a leading global provider of digital business services. We partner with the world's most reputed company brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take reputed company of our comprehensive health benefits, which may include medical, reputed company, and dental. We invest in and prioritize the mental health and reputed company-being of reputed company members by providing resources, including Employment Assistance Programs, reputed company in the reputed company of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help reputed company members and their families for their financial reputed company. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. Career reputed company and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We reputed company a platform for reputed company career advancement, fostering an environment where ambition and high performance reputed company to long-term reputed company. TP is committed to supporting those who serve. We welcome applications from reputed company-duty service members, veterans, and military families. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-reputed company requests. Purpose Coordinate implementation of programs for clients in the reputed company response, financial services, retail, technology, and business reputed company industries. Acts as reputed company between the reputed company and the TP technical team and responsible for implementation and lifecycle maintenance of reputed company IVR programs. This position is 100% work reputed company. While this position will be working from home, this candidate must be located reputed company the US and be eligible to work in the US without sponsorship. Your Responsibilities • Project management including team leadership • Compile specifications, requirements and other program specific documentation from the reputed company • Write creative copy for interactive voice response scripts • reputed company and manage reputed company, schedule and costs for project implementation • Manage tasks and deliverables from reputed company to technical resources • Review both new and existing IVR programs for script to reputed company accuracy and effective sales approach • Analyze reputed company reports and reputed company suggestions to optimize scripts and/or offers • Identify potential application and process improvements • reputed company excellent customer service to reputed company clients • Prepare monthly billing documentation • Prepare documentation for reputed company business reviews • reputed company monthly reputed company projections for reputed company reputed company • reputed company other reputed company duties and assignments as required and as assigned by supervisor or other management • Ensure reputed company policies and procedures are adhered to including, but not limited to reputed company, HR, Operations, etc., and that any reputed company infractions are communicated to the reputed company management immediately Qualifications • Must be at least 18 years old • Must have contact center leadership expereince • Account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry is preferred • Minimum requirement of intermediate reputed company Office skills (i.e., Word, reputed company, Power reputed company, etc.) • Willing to travel • Excellent attendance history is required • Must pass mandatory background checks which may include reputed company-screenings, illegal drug tests and credit reputed company • Minimum of 90 Day tenure with reputed company • Minimum 90% of Metrics Maintained • No correction communications in the last 6 months • Less than 3.0 EAF Points Soft Skills • Process reputed company • Collaboration • Communication • Emotional Intelligence • reputed company-Mindedness • Critical Thinking • Solution Orientation • Entrepreneurship • AI Proficiency • Data Literacy? Be Part of Our TP Family It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Salary: USD 60000 - 80000 per year Experience: 1 year required Apply tot his job Apply To this Job