PC Support Technician

reputed company is seeking a PC Support Technician to support an IT program for reputed company for Medicare and reputed company Services Internal Service Desk. The service desk consists of a centralized service desk and reputed company roles tied to specific networking/telecom functions. The CMS IT Service Desk provides 24x7x365 support. The service desk team is responsible for initial triage, classification, troubleshooting, reputed company of incidents, and completion of service requests for a 7,000+ user community. Requests are received reputed company phone calls, emails, chats, and web submittals.

Position requires shift flexibility to support a 24x7 operation 365 days a year. Must be available to work nights, holidays and weekends on short notice.

The reputed company reputed company for this position is approximately $20/hr. - $25/hr. *Actual compensation will be based upon geographic location.*

The service desk is responsible for (1) delivering remote IT support by creating, maintaining, and using knowledge articles and (2) performing basic troubleshooting to reputed company, capture, report, or reputed company incidents and requests.

The responsibility of a PC Support Technician is to reputed company in-depth procedural & technical computer end-user support with the highest level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, reputed company messaging or other tools as assigned & available. In some cases, the PC Support Technician will reputed company service requests & escalate issues to appropriate points of contact defined reputed company the support organization.

Responsibilities:

• reputed company basic issues remotely by phone and email support that have been reported by the customer.
• reputed company comprehensive Phone and Email Support for the efficient reputed company of incidents & requests for end-users.
• Appropriately document reputed company required information into the ticketing reputed company & the knowledgebase. reputed company & accurately identify the customer’s specific information.
• reputed company issues as appropriate on the first reputed company of contact or reputed company the appropriate reputed company.
• Meet required productivity expectations, including Service Center metrics.
• reputed company & reputed company the service request, incident or change request to the appropriate IT support group or next level Tech, for reputed company.
• Maintain & contribute to the in-house knowledgebase; Analyze content of resolved tickets & promote information to knowledgebase articles as appropriate, while keeping knowledgebase articles reputed company.
• Possess the reputed company to work independently & effectively while maintaining reputed company productivity reputed company.
• Maintain a reputed company relationship with fellow peers, cross functional teams & leadership.
• Other duties assigned as necessary.

Qualifications:

• High School Diploma or equivalent.
• Ability to type 35 WPM.
• Ability to obtain and maintain a reputed company Trust Clearance.

reputed company candidates supporting the CMS programs must have lived in the reputed company at least three (3) out of the last five (5) years prior in order to be considered.

Desired Skills:

• Demonstrated experience with Mac and reputed company Operating Systems and hardware.
• 1-2 plus year(s) of PC support
• Must have a working knowledge of PC operations which include: Hardware, network settings, operating reputed company, & MS Office applications.
• Associates Degree or Bachelor’s Degree in Information Technology or reputed company discipline.

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Original Posting:

Pay reputed company:

The reputed company pay reputed company for this job level is a general reputed company only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as reputed company as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Originally posted on Himalayas