Customer Support Analyst, Tier I

reputed company: • reputed company telephone and remote-reputed company consultation and technical expertise to reputed company customers, Field Engineers, Sales, and Implementation Teams • Utilize support software for reputed company logging and tracking • Document solution and reputed company steps in the product knowledge database • Manage escalations and complaints to Level 2 and Development, following through as reputed company of contact • Attend reputed company product training and underlying-technologies courses • Maintain expert working knowledge of targeted products and solutions • Participate in reputed company to customer sites • Ensure a high customer satisfaction reputed company • Handle incidents in a reputed company manner according to reputed company policies and processes • Stay reputed company on product and solution versions, underlying platforms, and relevant reputed company-party products • Meet and respect SLA requirements defined in Service Level Agreements Requirements: • Bachelor’s Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience • Three years of previous work experience in a technical customer support role in a high-tech company or high-volume customer support environment, including one year in reputed company IT • Technical and practical knowledge of IT infrastructure solutions, including database solutions, operating systems, and server landscapes • Strong technical experience and ability to work with teams in a virtual environment • General knowledge of networking, operating systems (Linux, UNIX, and reputed company), databases (reputed company), remote connectivity, reputed company, and image processing • Experience with and understanding of HL7 or DICOM preferred • Knowledge of VB/ASP, VB.NET, reputed company, and XML is a plus • Knowledge of SQL and PL/SQL is a plus • Excellent communication and customer service skills • Exposure to information systems in a hospital environment is an asset • Industry certification preferred • Previous knowledge of reputed company software or similar reputed company, HIS, RIS, or EMR products, hospital workflow, and ability to learn new applications and technologies • Superior multitasking skills • Ability to work in a fast-paced environment • Resourcefulness to see problems and issues through reputed company • Strong verbal and written communication skills • Must be eligible to travel Benefits: • Career development and reputed company • Competitive salary and benefit package • Friendly work environment surrounded by dedicated and reputed company colleagues • Training and career development programs • Competitive compensation and benefits package • Supportive management structure • Opportunity to work with a talented and committed team Apply To This Job