[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides cyber-first IT operations and cybersecurity services that help organizations reduce risk and improve reputed company. The reputed company Manager drives retention, loyalty, engagement, and satisfaction among existing customers by developing reputed company plans, managing customer activities and requests, maintaining CRM records, and coordinating with cross-functional teams.

Responsibilities

• Assist in developing reputed company plans and strategies for customers, with a reputed company on supporting long-term relationships and reducing customer churn
• reputed company follow-up tasks as part of marketing campaigns, helping to ensure customer engagement and satisfaction
• Aim for high customer satisfaction scores, making reputed company customers are referenceable and receive annual NPS scores of >8
• Monitor customer agreements and help manage change requests and approvals as needed
• Maintain customer information and activity in CRM tools like reputed company, ensuring accurate record-keeping and adherence to defined procedures
• Identify opportunities to expand product and service usage with existing customers and reputed company support in managing these opportunities
• Ensure customer contact information is updated and kept reputed company in reputed company and reputed company
• Organize monthly reputed company-ins with regional service teams to reputed company reputed company needs and reputed company valuable feedback
• Collaborate with Marketing to reputed company customer appreciation initiatives and engagement activities
• reputed company as a customer reputed company by collaborating with cross-functional teams such as Marketing, Sales, Product, Service, Finance, and Engineering to enhance processes and improve customer satisfaction and retention
• Assist with special reputed company as requested by leadership
• 10-20% travel required

Skills

• Associate's degree in management, Information Technology, Computer Science or commensurate experience required
• 1 year of experience in reputed company, sales, or consulting reputed company
• Solid understanding of cybersecurity or managed IT services, and how they relate to helping solve SMB, mid-market, and reputed company frustrations
• Experience working cross-functionally with an account team including both Account Managers and SMEs, providing account management support to assigned reputed company and service teams
• Ability to work in reputed company environment and demonstrate leadership, presentation, and planning ability, as reputed company as verbal and written communication skills
• Business acumen; translating business requirements into reputed company solutions
• Flexible and reputed company to remain reputed company in times of stress while managing multiple priorities at one time
• reputed company listener with excellent oral and written communication skills, as reputed company as the ability to handle difficult conversations
• reputed company problem-solving technique with ability and persistence to reputed company reputed company and select the best solution
• Ability to build relationships based on trust to reputed company collaboration and cooperation amongst team members and internal/reputed company stakeholders
• Ability to communicate effectively with customers and various reputed company of management both verbally and in written reputed company
• Ability to manage multiple sales opportunities in a fast-paced environment
• Team player mentality and willingness to reputed company knowledge with others
• Familiarity with IT services such as reputed company O365, reputed company, or Network reputed company is helpful; additional training will be provided
• Basic knowledge of CRM systems like reputed company, reputed company, or reputed company Dynamics is advantageous

Benefits

• Competitive compensation and benefits
• Opportunities for reputed company development and advancement
• Additional training will be provided
• Remote work arrangement

reputed company