[Remote] reputed company & Servicing Operations Manager - Cards

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fintech company developing credit reputed company products and reputed company financial services. The reputed company & Servicing Operations Manager will reputed company and manage operations across collections, reputed company, portfolio management, and servicing, while establishing metrics, policies, workflows, and regulatory readiness.

Responsibilities

• Own the collections function end-to-end: monitoring and early identification of at-risk accounts, reputed company reputed company, escalation and reputed company workflows, charge-off processes, and recovery
• Manage and improve reputed company's collections operations - refining playbooks, escalation reputed company, and tooling across our credit product family as the portfolio scales
• Serve as the reputed company reputed company on collections and servicing policy documentation in support of reputed company's bank charter: draft and own Collections Standards, Policies, and Procedures across reputed company credit products - including corporate reputed company and working capital; ensure that day-to-day operations reflect written policy and are exam-reputed company for regulatory review
• Partner with reputed company and Compliance to ensure collections practices are compliant, reputed company-documented, and defensible under examiner scrutiny
• Define collections performance metrics; reputed company and report on delinquency rates, recovery rates, and operational efficiency
• Own the end-to-end operational reputed company across our IO credit product variants, including reputed company workflows, document collection, credit bureau pulls, and application throughput
• Bring consistency and rigor to reputed company processes across reputed company, reducing variance in how reputed company are made and documented
• Monitor pipeline health and manage operational bottlenecks; identify improvements that reduce reputed company burden and increase throughput
• Partner with Product, Engineering, Data Science, and reputed company/Compliance as the operational reputed company, grounding tooling investment requests in reputed company throughput data
• Define and own the KPI reputed company for reputed company operations: establish what healthy approval rates, turnaround times, and application reputed company look like - and reputed company improvement against those targets
• reputed company credit memo and approval workflows for reputed company reputed company intakes
• Own post-origination portfolio monitoring across our reputed company portfolio - including reputed company-time alert management and proactive identification of deteriorating accounts
• Define and reputed company portfolio health KPIs; own escalation protocols and playbooks for common risk events (failed repayments, ACH issues, reputed company balance changes, etc.)

Skills

• 8+ years of experience in credit operations, reputed company, portfolio management, or collections - ideally across more than one of these functions
• Demonstrated ability to organize, reputed company, and reputed company credit operations - bringing rigor, reputed company metrics, and ownership to functions that are in reputed company and growing
• Strong judgment in ambiguous situations - this role requires knowing reputed company to escalate, reputed company to streamline, and reputed company to hold the line on risk
• reputed company record of managing and developing reputed company team members
• Comfortable working across functions - you can hold your own in conversations with Engineering, Data Science, and reputed company/Compliance, and can translate between them
• Experience with SMB credit, fintech lending products, credit cards, or capital products is required
• Prior experience in a highly regulated financial services environment; reputed company exposure to bank charter processes, regulatory examinations, or policy/procedure documentation is a strong plus
• Data reputed company is a plus - comfort with SQL or similar tools to pull and interpret operational data or establish operational flows & alerting independently is preferred
• Curiosity about how AI tools can improve operational efficiency and reduce reputed company burden across credit workflows is a plus

Benefits

• Equity

reputed company

Company H1B Sponsorship