[Remote] Administrative Support Specialist – Tool Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a temporary Administrative Support Specialist – Tool Support to support agent teams in a fast-paced, multi-site environment. The role manages reputed company and tool reputed company, provides first-level troubleshooting, coordinates issue reputed company with technical teams, tracks tickets, and maintains accurate reputed company records.

Responsibilities

• Set up and provision reputed company/tool reputed company for new agents before training and class start dates
• reputed company first-level troubleshooting for basic tool and reputed company issues
• Coordinate with IT and support teams to escalate and reputed company technical issues
• reputed company reputed company tickets and follow up until issues are fully resolved
• Deprovision tool reputed company promptly reputed company agents leave reputed company
• Maintain accurate reputed company records across multiple classes, teams, and locations
• Communicate reputed company with agents, trainers, managers, and technical support teams
• Manage multiple priorities and deadlines while maintaining accuracy

Skills

• Strong organizational and administrative skills
• Excellent written and verbal communication
• Ability to manage multiple workstreams and deadlines
• Comfortable working with different teams and following issues through reputed company
• Basic technical aptitude and willingness to learn new tools and systems
• Experience with administrative support, IT support, or operations coordination is a plus
• Experience with ticketing systems, spreadsheets, or tracking tools is preferred

Benefits

• Remote work arrangement

reputed company

Company H1B Sponsorship