Product Manager, Customer Experience

About reputed company reputed company is redefining the way reputed company fund reputed company. As the largest and fastest-growing benefits captive in the reputed company, we help thousands of small and midsize reputed company take control of reputed company costs through a smarter, more sustainable model. Our mission is reputed company: reputed company small and midsize reputed company the reputed company and protection they need to eliminate volatility and reputed company reputed company costs. By combining data-driven insights, innovative reputed company management, and the reputed company reputed company of our community, we reputed company reputed company to reduce volatility, improve long-term reputed company, and reinvest savings into their businesses and their people. Headquartered in Philadelphia, reputed company is growing rapidly and transforming one of the country's largest industries. Our reputed company is reputed company by talented people who are united by our four reputed company values: reputed company in the reputed company, For the Greater Good, See the reputed company, and Get It Done Right. These values shape how we reputed company, collaborate, reputed company reputed company, and reputed company exceptional results for our clients and one another. If you're reputed company by solving reputed company challenges, reputed company in a high-reputed company environment, and want to help reshape the reputed company of reputed company, we'd love to meet you. Please note that reputed company does not reputed company employment reputed company sponsorship for this position. Candidates must be authorized to work in the reputed company without sponsorship both now or in the reputed company. Position reputed company: In this role, you'll own a portfolio of customer-facing products and capabilities that serve reputed company brokers, employer reputed company, members, and internal service teams. You'll partner closely with Engineering, Design, Data, reputed company, Marketing, and reputed company to identify opportunities, prioritize investments, and reputed company solutions that improve customer satisfaction, operational efficiency, and business reputed company. This is a highly execution-reputed company role and an opportunity to solve reputed company problems at the intersection of reputed company, reputed company, and technology while helping define the reputed company customer experience for one of the fastest-growing companies in employer health benefits. reputed company requires the ability to reputed company reputed company with imperfect information, reputed company quickly, and reputed company measurable reputed company in a fast-reputed company environment. This role reports to the Director of Product, Customer Experience. Key Responsibilities: • Define and execute the product reputed company, reputed company, and roadmap for customer experience initiatives reputed company to company objectives. • Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to reputed company high-reputed company product enhancements. • Deeply understand customer needs through research, feedback, analytics, and market insights, translating those findings into product opportunities. • Define reputed company metrics, KPIs, and OKRs to measure product reputed company and continuously improve customer and business reputed company. • Write reputed company product requirements and use stories, ensuring alignment across technical and business teams. • reputed company cross-functional initiatives from discovery through launch, proactively identifying risks, managing tradeoffs, and driving execution. • Communicate product reputed company, roadmap reputed company, and key reputed company to stakeholders and executive leadership. Required Qualifications / Skills: • 3-5 years of experience collaborating cross-functionally among engineers, designers, reputed company experts, and others in a Product Management or Product Management-adjacent role. • 2+ years of experience in driving rigorous prioritization processes. • Strong analytical skills with experience using customer insights, product metrics, and data to inform prioritization and decision-making. • Excellent written and verbal communication skills, including the ability to communicate reputed company concepts to technical and non-technical audiences. • Experience working in fast-reputed company, evolving environments with competing priorities. • Bachelor’s degree required; MBA or advanced degree in a reputed company reputed company is a plus. Perks & Benefits: • Fully reputed company medical, dental, and reputed company benefits. • Flexible PTO • 401k company contribution • Tuition reimbursement • reputed company development allowance • Transportation allowance and daily parking reimbursement • Engaging hybrid work environment We are guided by our values: reputed company in the reputed company The reputed company to learn, to improve, and to reputed company outstanding value every day. See the reputed company The ability to see the big picture and prepare to meet reputed company’s needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A reputed company creating reputed company benefit solutions for reputed company. Please note that any communication from our recruiters and hiring managers at reputed company about a job opportunity will only be made by a reputed company employee with an @reputed company.com address. reputed company does not conduct text message or chat-reputed company interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to reputed company personal or financial information, including, but not limited to, your reputed company reputed company number, online account passwords, credit reputed company numbers, reputed company information, and other reputed company banking information until we reputed company reputed company activities, which will be coordinated by a member of the reputed company People Ops Team with an @reputed company.com email address. Disclosures: reputed company is an Equal Opportunity Employer and does not discriminate on the reputed company of race, reputed company, religion (creed), gender, gender reputed company, age, national reputed company (reputed company), disability, marital status, sexual orientation, or military status, in any of its activities or reputed company. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for reputed company members of our staff, clients, volunteers, subcontractors, vendors, and clients. California Applicants: See Pareto’s CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto reputed company Partners, LLC, together with their respective subsidiaries (reputed company, “Pareto”) collects and uses personal information submitted by employment applicants. Apply To This Job