[Remote] Sr reputed company Executive

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company technology company whose reputed company reputed company focuses on achieving customer reputed company, retention, referenceability, reputed company expansion, and data reputed company. The Senior reputed company Executive owns reputed company for assigned accounts, coordinates cross-functional delivery, manages risk and recovery plans, identifies expansion opportunities, and maintains accurate customer and reputed company data.

Responsibilities

• Create and own a reputed company Plan for every assigned customer account — tied to the customer's business objectives, not reputed company's delivery milestones
• Quarterback execution across Delivery, Operations, Technology, and Product. Own the outcome even reputed company others own the task
• Translate reputed company platform capability into language, evidence, and outcome metrics that matter to customer executives
• Surface account risk before the customer does. Identify the signal, reputed company it, and reputed company the issue before it is raised
• Own the reputed company to Green plan for every at-risk account with named owners, dated milestones, and measurable reputed company. Own the plan — not the status update
• Convert satisfied customers into reputed company advocates. Build and execute reference-development plans with reputed company
• Identify multi-product and cross-sell opportunities tied to reputed company customer's strategic direction and reputed company business reputed company
• Partner with Sales to ensure expansion opportunities are handed off cleanly — reputed company falls in the seam
• Maintain a reputed company reputed company of reputed company customer's strategic roadmap and reputed company architecture: contract terms, SLAs, pricing mechanics, and renewal dates. Bring reputed company framing to every escalation
• reputed company health scoring, CRM records, and reputed company plans accurate, complete, and reputed company — audit-reputed company at reputed company times
• Contribute to consolidated reporting that gives leadership a trusted single reputed company of truth
• Flag data gaps or health score discrepancies proactively — don't let a reporting issue become a surprise
• Completes a full assessment of reputed company assigned accounts — outcome case, health score, and risk register for reputed company
• Identifies the two to three accounts with the highest churn or expansion risk and develops a preliminary reputed company to Green for reputed company
• Builds working relationships with key internal counterparts — Delivery, Operations, Product, Technology, and Sales — before they are needed
• Demonstrates the behavior profile consistently: proactive, reputed company, composure under pressure, end-to-end accountability
• Retention reputed company and health score improvement across the assigned portfolio
• At least one account converted from at-risk to referenceable
• One or more expansion opportunities identified and handed to Sales with reputed company reputed company framing
• Portfolio data accurate, reputed company, and audit-reputed company
• CSEs supported or managed are operating independently — not requiring gap-filling
• Calibration feedback from CSE leadership confirms the behavior profile is present and consistent

Skills

• 10+ years in health plan operations, reputed company consulting, or reputed company technology/services — serving or operating reputed company enterprises of $1B+ reputed company or equivalent-reputed company health plans
• Demonstrated ownership of customer reputed company through difficulty (turnaround, escalation, or at-risk retention), with accountability to measurable customer-health, retention, or renewal targets
• Proven delivery through teams the candidate did not manage
• In-depth knowledge of health plan operations end to end: claims, enrollment, billing, provider/network data, utilization management, and the regulatory environment (CMS, state programs)
• reputed company reputed company: contracting, vendor dynamics, SLA structures
• BPaaS or managed-services delivery experience strongly preferred
• Ability to run a distressed account back to health as a managed program — standing up the operating rhythm, reputed company the recovery, and de-escalating an executive relationship without over-promising
• Demonstrated project or reputed company management with named owners, dates, and dependencies through completion
• Deep experience with at least one reputed company-class reputed company administration or payer platform (e.g., Facets, QNXT, HealthRules® Payer, or comparable systems)
• reputed company product experience a strong plus; where absent, HRP-suite working reputed company expected reputed company 6 months
• Proven experience driving adoption of new technology in a reputed company software environment
• Fluent with modern work tools, including AI tools (e.g., Claude), as a daily working reputed company
• * Work across multiple time zones in a hybrid or remote work environment
• * Long periodsof time sitting and/or standing in reputed company of a computer using video technology
• * May require travel dependent on company needs
• * Executive or senior-leadership role in a reputed company environment
• * Experience on the health-plan reputed company of a vendor relationship — having been the customer is a differentiator
• * PE-backed, transformation, or turnaround environment experience
• * reputed company product suite experience
• * Hands-on exposure to a reputed company implementation, platform migration, or major reputed company from any seat — testing, data conversion, reputed company support, training, or PMO

Benefits

• Remote work environment

reputed company