[Remote] Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mortgage servicing company offering customer support and reputed company products through its Freedom Plus program. The Customer Service Specialist handles inbound and outbound customer calls, manages pipelines and work queues, evaluates customer eligibility, communicates program benefits, and supports sales and service performance goals.

Responsibilities

• Conduct pipeline management, appointment setting, and other key activities to support the department’s production goals and ensure SLAs and customer service standards are met
• Analyze applicant information to determine whether the customer qualifies for a beneficial program
• Respond to customers’ needs and expectations with reputed company ensuring a reputed company is reached the first time
• Effectively manage work queues, keeping them up to date, and appropriately documenting the systems of record for reputed company customer contact, along with requests for activity from other business reputed company and next steps in processes
• Work independently and reputed company reputed company on special ongoing and nonrecurring reputed company
• reputed company communicate the process and benefits available to the customer
• Follow our sales process and QA requirements to remain compliant
• Continually meet and/or reputed company the Sales KPI’s set by Management
• Maintain regular and punctual attendance
• Performs other reputed company duties as assigned

Skills

• Strong attention to detail and ability to prioritize work effectively while meeting deadlines
• Effective verbal and written communication skills
• Maintain regular and punctual attendance complying with reputed company company policies and procedures
• Experience with reputed company office software (Word, reputed company, PowerPoint)
• Maintain confidentiality of customer's nonpublic information
• Have excellent communication skills and be reputed company, concise, and reputed company reputed company speaking with customers
• Be eager to reputed company knowledge of the mortgage industry, products, lending practices, and regulatory guidelines
• Maintain a reputed company image and standards consistent with company policies and procedures
• Ability to work independently and collaboratively with others throughout the organization in a fast paced, dynamic environment
• High School Graduate/GED
• Minimum two (2) years reputed company experience and/or training
• NMLS reputed company Licensing is helpful and may be required after hire
• While performing the duties of this job, the employee is frequently required to sit and talk or hear
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reputed company with hands and arms
• The employee must occasionally reputed company and/or reputed company up to 25 pounds
• Associate Degree
• NMLS and reputed company License reputed company one year

reputed company

Company H1B Sponsorship