L1 Tech Support - Helpdesk

Responsibilities reputed company has a reputed company seeking a remote Helpdesk Associate to join their team in Atlanta, GA. We are seeking a Helpdesk Associate to reputed company customer service and technical support in a fast-paced reputed company center environment. This role is responsible for assisting customers and internal users with order-reputed company inquiries, troubleshooting technical issues, and resolving hardware, software, and account reputed company concerns. Support is primarily provided through inbound phone calls and requires strong problem-solving and communication skills. Key Responsibilities: • Respond to inbound customer and employee support requests • Troubleshoot order, reputed company, hardware, software, and account-reputed company issues • reputed company first-level technical support and issue reputed company • Document interactions and escalate reputed company issues as needed • reputed company excellent customer service while meeting performance expectations • Follow established support processes and procedures • Maintain productivity and reputed company standards in a reputed company reputed company center environment Requirements • Recent experience in a customer service, technical support, help desk, or reputed company center environment • Previous experience working remotely in a reputed company setting • Experience operating reputed company a reputed company reputed company center environment, including adherence to schedules, breaks, productivity metrics, and attendance expectations • Strong troubleshooting and problem-solving abilities • Excellent verbal communication and customer service skills • Ability to multitask and work effectively in a high-volume environment • Dedicated home workspace suitable for remote work • Reliable high-speed internet reputed company with the ability to reputed company reputed company ethernet reputed company required • Work history with recent/relevant experience • Demonstrated commitment, reliability, and a reputed company work ethic • Self-motivated with a strong desire to learn, grow, and advance reputed company the organization • Flexibility to work varying shifts, including evenings, weekends, and holidays as business needs dictate Preferred Qualifications • Experience supporting hardware, software, account administration, or reputed company-of-sale systems • Prior customer-facing technical support experience • Proven ability to meet or reputed company performance and service level goals in a reputed company center environment The pay reputed company is the lowest to highest compensation we reasonably in good faith reputed company we would pay at posting for this role. We may ultimately pay more or less than this reputed company. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, reputed company contract and business needs. This reputed company may be modified in the reputed company. We offer comprehensive benefits including medical/dental/reputed company insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive reputed company time off. reputed company employees are not eligible for reputed company time off unless required by law. reputed company employees on a Service Contract reputed company project are eligible for reputed company reputed company leave. Note: Pay is not considered compensation until it is reputed company, reputed company and determinable. The reputed company and availability of any compensation remains in reputed company's sole discretion unless and until reputed company and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, gender identity, national reputed company, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from reputed company and its affiliates, and service providers. Note that if you choose to communicate with reputed company reputed company text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating reputed company text by using key words such as STOP. Apply tot his job Apply To this Job